Upon doing a send / receive I downloaded the update to MLS 3.3 today. It asked me to restart the computer. After doing so, MLS fails to run. When I click on the icon, I see the splash screen for a second, and then it disappears. I confirmed via the process manager that mls.exe is not running, except for brief time I see the splash screen.
Is anyone else having this problem? What steps can I take to resolve it?
I'm an assitant clerk in a BYU student ward with a computer on-campus.
MLS Crash after update
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I would first download and re-install MLS 3.3. There are instructions on how to download at https://tech.lds.org/wiki/index.php/MLS_download_site . If that doesn't solve the problem, you can try a clean install following the instructions at https://tech.lds.org/wiki/index.php/MLS ... and_repair . The "Preparation" step has you save the "C:\Program Files\LDS Church\MLS\Data" folder to the desktop. As a precaution, I would also save the "C:\Program Files\LDS Church\MLS\Units" folder to the desktop, and it doesn't hurt to have the your recent backup on hand.
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Refresh worked
One of my Wards had this problem. I re-installed MLS 3.3 and it worked. Thanks for your help.
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Having same problem
We are having the same problem and are trying a resinstall right now. We'll post when we have it working.
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