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Error 2 unauthorized?

Posted: Sat Mar 12, 2011 11:05 am
by thor0128
It seems we had to reinstall 3.3.1 of MLS per church headquarters to fix a financial issue.. now we can no longer do a send and recieve.. any ideas? anyone? Support is closed and we need to tranmit..

Posted: Sat Mar 12, 2011 11:29 am
by russellhltn
Wait until support opens and ask for a "security reset". At this point, I don't think you have any other options.

Posted: Sat Mar 12, 2011 3:31 pm
by crislapi
thor0128 wrote:It seems we had to reinstall 3.3.1 of MLS per church headquarters to fix a financial issue.. now we can no longer do a send and recieve.. any ideas? anyone? Support is closed and we need to tranmit..

If you can find it in your recycle bin, try restoring your udx folder. If not, there is no way around this. You'll have to wait until you can call support and have your security token reset.

Posted: Sat Mar 12, 2011 7:21 pm
by thor0128
Thank you I will guess we wait until support opens Monday.

Posted: Sun Mar 13, 2011 11:12 am
by captainBDSC
I think all this means is that the Server at Church HQ needs to be retold that your computer is good to talk to it. But it doe require a phone call. Your stake computer specialist should have a number with quick response to get this done rather than waiting for 45 mins on hold or so otherwise.

Posted: Sun Mar 13, 2011 3:55 pm
by jdlessley
captainBDSC wrote:I think all this means is that the Server at Church HQ needs to be retold that your computer is good to talk to it. But it doe require a phone call. Your stake computer specialist should have a number with quick response to get this done rather than waiting for 45 mins on hold or so otherwise.
We wish that the stake technology specialists had a faster way of getting through the help desk. But they use the same lines everyone else uses and get no preferential access.