I am a second-level support agent at the Global Service Center, of which the Global Service Desk is the first-level support team. I brought this discrepancy to the attention of the appropriate individuals here. From my personal search in our KB, the quote given to you was at the top of the relevant article on requesting internet access and is outdated. Details on the allowed connections as per the October 2006 letter are several pages later in the article buried in details. Hopefully, an update will be made to make the change more readily visible to the GSD agents.
As always, patience is a virtue...
HPaulsen wrote:The Global Service Desk was surprised by this and has been firm in not allowing it. The following is the relevant excerpt from a knowledge-base article received from the Global Service Desk as a reply to this issue:
Family history centers, employment centers, seminaries, institutes, and family service agencies are authorized to have Internet access installed into the office of their building. However, the bishop's office, clerk's office and other offices in the ward or stake meetinghouse, are not authorized to install an Internet connection.
I have been promised that someone will look into the inconsistency between Clerk support and Global Services.
HPaulsen wrote:We have a CCN, but the Global Service Desk was still adamant that we were not allowed to connect through it - and the KnowledgeBase excerpt above was the reason they provided. Apparently they don't interpret the Oct 2006 letter the same way.