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MLS sync issue

Posted: Sun Sep 25, 2011 11:33 am
by eanderson
We recently had our ward boundaries change, after which the Stake clerk moved families into our ward. A send and receive in MLS shows the new member transfer report. But they families do not show up when searching in MLS.

We have tried requesting a "Request Unit refresh data" which does not seem to solve the problem. Any other suggestions?

Posted: Sun Sep 25, 2011 12:02 pm
by johnshaw
Do the new families appear in the Member Moved-In report? Have you checked with the other clerk to see if the families still show in the other ward? Have you completed multiple Send/Receives to make sure? Otherwise, I'd call SLC During business hours

Posted: Sun Sep 25, 2011 12:12 pm
by russellhltn
You might check the move out report to see if they "boomeranged".

Posted: Sun Sep 25, 2011 12:21 pm
by eanderson
Requesting one of the membership records seemed to bring all of them in. MLS seems very finicky...

Thanks guys