No Sound

Conversations around originating a webcast for conference, including cameras and mixers.
lajackson
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No Sound

Postby lajackson » Tue Dec 03, 2019 10:20 am

I am trying to watch a webcast and am not receiving any sound. I have tried two different browsers. I have checked the church player and sound is turned on. I have checked my laptop and sound is on, including from other streaming websites. Where else is there to check?

The only thing I have not been able to do is confirm that the originating site is actually encoding sound. I have sent an email but not yet received a response.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
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Re: No Sound

Postby lajackson » Tue Dec 03, 2019 10:29 am

Followup. Signed out. Reloaded webcasting site. Sound is now working.

lajackson
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Re: No Sound

Postby lajackson » Tue Dec 03, 2019 11:19 am

lajackson wrote:Followup. Signed out. Reloaded webcasting site. Sound is now working.

Before I did all that, the broadcast dropped and the test videos began. I thought there may have been some confusion on the part of my computer cookies as to whether I was signed on or not, because I was working between the webcast and the forum.

I still have not confirmed, but my guess is that the originating location was not sending sound.

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Mikerowaved
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Re: No Sound

Postby Mikerowaved » Tue Dec 03, 2019 4:37 pm

This happened in our stake once. The solution was to reload the browser's window (CTRL-R for most browsers) and everything started working.

A quick way to check if you're receiving audio is pull the 3.5mm cable from the earphone jack on the laptop and see if you can hear it over the laptop's speakers.
So we can better help you, please edit your Profile to include your general location.


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