portal.ldswebcast.org is down right now

Conversations around originating a webcast for conference, including cameras and mixers.
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Mikerowaved
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Re: portal.ldswebcast.org is down right now

Postby Mikerowaved » Thu Dec 15, 2016 6:23 pm

russellhltn wrote:I assume this was a broadcast from SLC since I don't think a webcast from the stake center would be able to support that many users.

If they weren't use the church's webcasting portal, it wouldn't be hard at all.
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Re: portal.ldswebcast.org is down right now

Postby rannthal » Fri Dec 16, 2016 2:01 pm

No, it was a normal stake conference, broadcast from their stake center right there in Rockford. With the new servers, it can and did support that many users.

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Re: portal.ldswebcast.org is down right now

Postby rannthal » Fri Dec 16, 2016 2:05 pm

Mikerowaved wrote:If they weren't use the church's webcasting portal, it wouldn't be hard at all.


Yes, they were using the webcasting portal.

As I have mentioned, before, there have been many improvements.....to the portal, the media servers, and the client.

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Re: portal.ldswebcast.org is down right now

Postby russellhltn » Fri Dec 16, 2016 3:05 pm

Has the maximum been raised, or was this a special situation?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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Re: portal.ldswebcast.org is down right now

Postby rannthal » Mon Dec 19, 2016 10:47 am

This was a special situation, but the maximum non-config sites has been raised with the new servers.

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Re: portal.ldswebcast.org is down right now

Postby Mikerowaved » Mon Dec 19, 2016 11:40 pm

rannthal wrote:...but the maximum non-config sites has been raised with the new servers.

Sweet. Is this documented somewhere so we can get an idea of what the new limits are?
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Re: portal.ldswebcast.org is down right now

Postby rlongazo » Sun Jan 29, 2017 10:25 am

code 43019

russellhltn
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Re: portal.ldswebcast.org is down right now

Postby russellhltn » Sun Jan 29, 2017 11:26 am

It seems to be working for me - at least I can log into the portal and look at scheduling.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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Re: portal.ldswebcast.org is down right now

Postby kcowolf » Sun Jan 29, 2017 7:05 pm

The portal website went down for me around 11:15 AM today (Central time). The broadcast seemed to continue to work, but if anyone refreshed the page or navigated away from it, it wouldn't reload until around 11:30.

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Re: portal.ldswebcast.org is down right now

Postby rannthal » Mon Jan 30, 2017 10:44 am

Yes, the portal had trouble over weekend due to our cloud provider. I apologize to those it effected. We are making adjustments to make sure this does not happen again.


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