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MEDIA PLAYER AND PORTAL UPGRADE

Posted: Wed Dec 13, 2017 4:29 pm
by pete.arnett
Posted on the portal page

MEDIA PLAYER AND PORTAL UPGRADE

On 15 December 2017 beginning at 9:00AM MST and ending at 16:00 MST,
the portal and media player will be undergoing a software upgrade.
Scheduling and event launch during this period could be delayed.

Question:
What is being changed

Re: MEDIA PLAYER AND PORTAL UPGRADE

Posted: Thu Dec 14, 2017 9:38 am
by rannthal
Upgraded player is the most significant. This should fix most issues that we are having with the player.

MEDIA PLAYER AND PORTAL UPGRADE 2017 12 19

Posted: Wed Dec 20, 2017 10:55 am
by pete.arnett
Notice on the "LDS Meetinghouse Webcast System" webpage
___

WEBCAST PLAYER UPDATE - DECEMBER 19TH, 2017

A new web player was implemented on December 19th, 2017. This updated player includes an improved playback experience at receive sites. Chrome, Edge and Safari browsers are supported. Please do not use Firefox at this time.

If you experience any issues with any paticular configurations, please contact the Global Service Center (toll free) for help or to report an issue.

US/Canada: 1-866-678-2763 Europe/Africa +800-2950-2950

MEDIA PLAYER AND PORTAL UPGRADE - Procedural Web Pages

Posted: Wed Dec 20, 2017 10:59 am
by pete.arnett
Some MHTech.LDS.org procedural web pages that have been updated:

Successful Webcast Checklist
Last Updated: 12 December 2017 at 21:33
https://www.lds.org/help/support/manage ... t?lang=eng

Configure Teradek VidiU Broadcast Settings
Last Updated: 13 December 2017 at 17:02
https://www.lds.org/help/support/contro ... u?lang=eng

MEDIA PLAYER AND PORTAL UPGRADE - Used 17Dec2017

Posted: Wed Dec 20, 2017 11:39 am
by pete.arnett
Settings used for an Event on Sunday, 17Dec2017
The settings may not be Full HD, (1080p, 5.0 Mbps), but the event was successful with no reported issues

Updated our Teradek VidiU settings to match headquarters broadcast settings
If you are using Wirecast or Open Broadcast Studio (OBS Studio Version 20.1.3 or greater), then it's suggested you updated your settings to match what is being used for the Teradek Vidiu:
o Video Quality: Medium (700 Kbps)
o Audio Quality: Mobile (48 Kbps)
o Frame-rate: Full (30 FPS)

The above settings were successfully used on Sunday, 17Dec2017
o Teradek VidiU version 2.4.10 Firmware, dated 2017-10-25, per headquarters link to currently supported firmware
o Teradek VidiU was setup per headquarters broadcast settings, Last Updated: 13 December 2017 at 17
o general membership viewing sites were using Safari web browser with Apple IOS 11.2.1

Re: MEDIA PLAYER AND PORTAL UPGRADE

Posted: Wed Dec 20, 2017 1:02 pm
by Biggles
The portal has also reissued the notice recommending using the 2.4.7 firmware version.

MEDIA PLAYER AND PORTAL - Working Great

Posted: Mon Dec 25, 2017 1:37 pm
by pete.arnett
We ran great on Sunday, 24Dec2017, with not reported issues

General membership viewing sites were using Safari web browser with Apple IOS 11.2.1 and PC / Windows (10.0) / Chrome/63.0.3239.84
Teradek VidiU version 2.4.10 Firmware
o Video Quality: Medium (700 Kbps)
o Audio Quality: Mobile (48 Kbps)
o Frame-rate: Full (30 FPS)

Teradek version?

Posted: Sun Dec 31, 2017 12:41 pm
by aaronrturner
Sooo... do we keep our Teradeks at 2.4.7 or upgrade to 2.4.10?

Re: Teradek version?

Posted: Sun Dec 31, 2017 12:48 pm
by lajackson
aaronrturner wrote:Sooo... do we keep our Teradeks at 2.4.7 or upgrade to 2.4.10?

Well, the alert at the Portal comes and goes, and it has gone away again, so you might upgrade and tell us how it works for you. [grin]

All of the posts have said that later versions function just fine for the actual broadcast. You just do not get the correct support statistics. We are still at 2.4.7, but if nothing changes between now and our next stake conference (a few months away), we may make the jump, as well.

I would do lots of testing. And you can always roll it back if something terrible happens.

MEDIA PLAYER AND PORTAL - Working Great 2

Posted: Sun Dec 31, 2017 1:37 pm
by pete.arnett
8-) Sunday a.m., 31Dec2017
Had a great webcast with no reported issues when using the following:
o Microsoft Edge browser version 16.16299
o Google Chrome 63.0.3239.84
o Apple Safari IOS 11.2.1
o Teradek firmware version 2.4.7 was used, per "Webcast Web Player Update", Last Updated: 21 December 2017 at 09:09, "Newer firmware may cause the broadcast metrics to read incorrectly."