Teradek stuck at "Starting"

[dlslade]

I have been running tests with our Teradek this week and cannot get it to go live. It is set for auto-configuration and downloads the setup and stream information just fine. It shows "Ready" with a good video input and network connection, but when I try to go live it gets stuck at "Starting". I have tried using different servers as recommend by the Global Service Center to no avail. I have also tried it in different buildings with the same result. Has anyone else seen this problem or know how I might troubleshoot it? The Teradek firmware version is 3.1.12r35120.

[Biggles]

The basic Teredek device firmware should be version 3.0.8. Check the Help Centre Webcast section.

[dlslade]

Downgrading the firmware was going to be my next step. The Teradek was set to auto-update. Going to 3.0.7 for Teradek Pro seems to have resolved the issue.

[lajackson]

In another post someone said the Teradek VidiU Pro has a default setting that trips up the webcast system. If you were able to roll back the firmware level and it solved the problem, I am sure they would love to hear it.

Now, if I can just find that other topic ...

[studerje]

Downgrading the firmware fixed my stuck "starting" issue.
I followed these steps:
https://www.churchofjesuschrist.org/hel ... k-firmware