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Using the email application to send messages.

Posted: Sat May 29, 2021 8:17 pm
by smarino973
I'm the Relief Society president in our ward. I always include myself in the list of addressees when I send an email to the sisters. Sometimes I receive the email and sometimes I don't. When I don't receive it the rest of the sisters do. It seems to happen if I copy and paste into the body of the email but I'm not sure that's the only time it happens. Any insight into why?

Also, is there any way to see a list of emails that have been sent from this site? The sent emails don't show up in my own email sent files.
Thanks!

Re: Using the email application to send messages.

Posted: Wed Aug 18, 2021 3:30 pm
by jayDmont3
Did you ever figure out how to always get yourself emailed? I'm new to the email feature and noticed this as well. And what about sent emails? Is there really no way to access them?

Re: Using the email application to send messages.

Posted: Wed Aug 18, 2021 4:15 pm
by davesudweeks
When I use the Send A Message tool, I receive a copy of the email I send. I am on Gmail and have never had a problem receiving emails from the church. The only problem I have seen with others receiving emails I have sent is listed in this post: viewtopic.php?p=225644#p225644

They had to get a email account with a provider who doesn't block the church emails.

I recommend you provide feedback using the link at the bottom-right corner of the Send A Message page. That is the official way to report issues and bugs to the church.

Re: Using the email application to send messages.

Posted: Wed Aug 18, 2021 4:27 pm
by jdlessley
smarino973 wrote:... s there any way to see a list of emails that have been sent from this site?
jayDmont3 wrote:And what about sent emails? Is there really no way to access them?

The Send a Message feature does not provide a sent messages repository. The way you get that record of sent messages is to keep the copy of the message that is sent to you by the system. I have received a copy of every message I have sent.

Reasons for not getting a copy of the message, or even some of your email addressees not getting the message, can have elusive reasons. Many of those reasons are sometimes found in the manner in which your email provider handles messages sent from sources that spoof who the message originated from. The church sends your messages on your behalf when you use Send a Message. Some email providers consider that spoofing the sender. To get a better idea of this read Wikipedia's DMARC article.

Re: Using the email application to send messages.

Posted: Wed Aug 18, 2021 6:06 pm
by russellhltn
The church used to spoof the sender, but now it comes "from" noreply@churchofjesuschrist.org and it's the "reply-to" that's the sender's email. I'd think that would be the correct way to handle it.

Re: Using the email application to send messages.

Posted: Wed Aug 18, 2021 6:37 pm
by Mikerowaved
russellhltn wrote:The church used to spoof the sender, but now it comes "from" noreply@churchofjesuschrist.org and it's the "reply-to" that's the sender's email. I'd think that would be the correct way to handle it.
That's true. DMARK works at the domain level (churchofjesuschrist.org) of the From: field, making sure that the email originated from that domain and nowhere else.