Cannot access main Church website...?

Discuss ideas and suggestions around the Church website.
justincy
Member
Posts: 57
Joined: Sat Dec 27, 2008 10:16 am
Location: United States

Re: Cannot access main Church website...?

#21

Post by justincy »

I just came to report the same problem. Happens across multiple devices in multiple locations.

First, I figured out it has something to do with query parameters in the URL.

URLs that load well:
https://www.churchofjesuschrist.org/
https://www.churchofjesuschrist.org/?lang=eng

URLs that don't load:
https://www.churchofjesuschrist.org/?l
https://www.churchofjesuschrist.org/?fbclid=xxxxxxxx
https://www.churchofjesuschrist.org/?lang=eng&f=

But using alternate browsers and incognito mode works so it's likely a local storage or cookie issue.
DavidBleakley
New Member
Posts: 2
Joined: Thu Jul 17, 2014 1:09 pm

Re: Cannot access main Church website...?

#22

Post by DavidBleakley »

I have had a 2-minute delay with both firefox and chrome for quite some time when accessing the scriptures.

I specifically cleared the cookies and data for lds.org and churchofjesuschrist.org on both browsers and I get an instant response now.
award22
New Member
Posts: 1
Joined: Thu Nov 12, 2020 5:38 pm

Re: Cannot access main Church website...?

#23

Post by award22 »

I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.
rmrichesjr
Community Moderators
Posts: 3847
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot access main Church website...?

#24

Post by rmrichesjr »

award22 wrote:I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.
Have you tried clearing your browser's cache and deleting relevant cookies? Also, have you tried a different browser or a different user profile?
jasonegan
New Member
Posts: 1
Joined: Thu Feb 25, 2021 10:58 am

Re: Cannot access main Church website...?

#25

Post by jasonegan »

Been happening to me off an on for years really - incog windows work great -

https://7labs.io/tips-tricks/clear-site ... cache.html

Clearing the cache and cookies for anything related to the church site seems to be helping a ton! Give it a try.
wildingd
New Member
Posts: 1
Joined: Sun Mar 21, 2021 6:44 pm

Re: Cannot access main Church website...?

#26

Post by wildingd »

Same thing happened to my wife's laptop. Worked in Safari, but not Chrome. Most churchofjesuschrist.org websites came up all white -- no content (including the scriptures).
Chrome in Incognito Mode worked.
Based on one of these sites, I tried something, and it worked:
Open Chrome Preferences.
In the "Privacy and Security" category, choose "Cookies and other site data".
This gave the option of "See all cookies and site data"
In the search window, I typed "church", and all of the hits were from churchofjesuschrist.org. :)
I deleted all of them (there were about 10).

Then, I went to the failing website, and hit "refresh" -- it works great now!
FYI, I'm using a Mac computer; I don't know how this would look on a PC or other computer, but thought I'd share what worked for me.
laulus
New Member
Posts: 1
Joined: Tue Aug 03, 2021 12:17 pm

Re: Cannot access main Church website...?

#27

Post by laulus »

I’m able to access the site, but when I click on “leaders & clerk resources” nothing happens. Any idea?
jessicahoward
New Member
Posts: 1
Joined: Sun Mar 27, 2022 7:14 pm

Re: Cannot access main Church website...?

#28

Post by jessicahoward »

I have not been able to schedule a temple appointment. I can't put a name on the prayer roll. I haven't been able to for months. This is the message I am getting.
Thanks Jessica

Page Not Found
We're sorry, but the page you're looking for was not found. Please check the URL for proper spelling and capitalization. Click here for churchofjesuschrist.org.




Other resources in requested language

Temples | The Church of Jesus Christ of Latter-day Saints
List of Temples | The Church of Jesus Christ of Latter-day Saints
rmrichesjr
Community Moderators
Posts: 3847
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Cannot access main Church website...?

#29

Post by rmrichesjr »

What URL are you trying to go to?

When I go to the main Church website, end up here: https://www.churchofjesuschrist.org/?lang=eng

From there, if I go to Serve -> Temples, I end up here: https://www.churchofjesuschrist.org/temples?lang=eng

From there, if I click on Appointments, I end up here: https://www.churchofjesuschrist.org/tem ... t?lang=eng
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