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Re: Cannot access main Church website...?

Posted: Fri Nov 13, 2020 12:04 pm
by justincy
I just came to report the same problem. Happens across multiple devices in multiple locations.

First, I figured out it has something to do with query parameters in the URL.

URLs that load well:
https://www.churchofjesuschrist.org/
https://www.churchofjesuschrist.org/?lang=eng

URLs that don't load:
https://www.churchofjesuschrist.org/?l
https://www.churchofjesuschrist.org/?fbclid=xxxxxxxx
https://www.churchofjesuschrist.org/?lang=eng&f=

But using alternate browsers and incognito mode works so it's likely a local storage or cookie issue.

Re: Cannot access main Church website...?

Posted: Fri Feb 05, 2021 7:41 am
by DavidBleakley
I have had a 2-minute delay with both firefox and chrome for quite some time when accessing the scriptures.

I specifically cleared the cookies and data for lds.org and churchofjesuschrist.org on both browsers and I get an instant response now.

Re: Cannot access main Church website...?

Posted: Wed Feb 24, 2021 8:44 am
by award22
I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.

Re: Cannot access main Church website...?

Posted: Wed Feb 24, 2021 10:52 am
by rmrichesjr
award22 wrote:I also cannot access the church website. General Conference talks, come follow me, YW/YW resources, scriptures, articles and main page items won't load. It's been happening for months, but I just hoped it would eventually resolve.
Have you tried clearing your browser's cache and deleting relevant cookies? Also, have you tried a different browser or a different user profile?

Re: Cannot access main Church website...?

Posted: Thu Feb 25, 2021 10:59 am
by jasonegan
Been happening to me off an on for years really - incog windows work great -

https://7labs.io/tips-tricks/clear-site ... cache.html

Clearing the cache and cookies for anything related to the church site seems to be helping a ton! Give it a try.

Re: Cannot access main Church website...?

Posted: Sun Mar 21, 2021 5:47 pm
by wildingd
Same thing happened to my wife's laptop. Worked in Safari, but not Chrome. Most churchofjesuschrist.org websites came up all white -- no content (including the scriptures).
Chrome in Incognito Mode worked.
Based on one of these sites, I tried something, and it worked:
Open Chrome Preferences.
In the "Privacy and Security" category, choose "Cookies and other site data".
This gave the option of "See all cookies and site data"
In the search window, I typed "church", and all of the hits were from churchofjesuschrist.org. :)
I deleted all of them (there were about 10).

Then, I went to the failing website, and hit "refresh" -- it works great now!
FYI, I'm using a Mac computer; I don't know how this would look on a PC or other computer, but thought I'd share what worked for me.

Re: Cannot access main Church website...?

Posted: Tue Aug 03, 2021 11:19 am
by laulus
I’m able to access the site, but when I click on “leaders & clerk resources” nothing happens. Any idea?