Can't Access Music From Church Website Music Library with iPad or iPhonete

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serlick
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Can't Access Music From Church Website Music Library with iPad or iPhonete

Postby serlick » Sat Nov 28, 2020 12:16 pm

I can no longer play music from the Music Library on the Church website from my iPhone or iPad. When I go to the Church website and click on the music library and then Hymns (or Children's Songbook) I get an error message: jPlayer 2.1.0 : id='lds-player' : Error! I can't access they hymns or play them

No solution can be found by jPlayer in this browser. Neither HTML nor Flash can be used

Review the jPlayer options: support and supplied

Context: {solution:'html, flash', supplied:'mp3'}

iOS 14.2.1 in iPhone 12 Pro
iOS 14.1 on iPad Pro

All of this still works on my Windows PC

russellhltn
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Re: Can't Access Music From Church Website Music Library with iPad or iPhonete

Postby russellhltn » Sat Nov 28, 2020 1:47 pm

I'd try clearing cookies. Church websites seem to have issues with stale cookies and can result in any number of odd symptoms.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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sbradshaw
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Re: Can't Access Music From Church Website Music Library with iPad or iPhonete

Postby sbradshaw » Mon Nov 30, 2020 1:21 pm

This happens to me in Safari on my Mac. I'm guessing it's something that happens in Safari on all devices. I've reported it, but haven't seen a resolution yet – and it seems to work fine for some users. I'd recommend sending feedback using the Feedback link at the bottom of the music library page.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

nateburgoyne
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Joined: Wed Feb 25, 2015 7:29 pm

Re: Can't Access Music From Church Website Music Library with iPad or iPhonete

Postby nateburgoyne » Sun Dec 06, 2020 10:37 am

Same issue here:
jPlayer 2.1.0 : id='lds-player' : Error!

No solution can be found by jPlayer in this browser. Neither HTML nor Flash can be used.

Review the jPlayer options: support and supplied.

Context: {solution:'html, flash', supplied:'mp3'}

mevans
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Location: California, USA

Re: Can't Access Music From Church Website Music Library with iPad or iPhonete

Postby mevans » Mon Dec 07, 2020 9:13 am

I found the same thing as sbradshaw that it fails on Safari on a Mac; however, it did work on Chrome, Firefox, Opera, and Edge on a Mac. While waiting for the church to fix the problem, you might try a non-Safari browser on your iOS device to see if it works. Just do a search for other web browsers for iOS.

The church also has a free Sacred Music app for iOS. Have you tried using that app? I believe that will allow you to play music.


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