Chapter 22 in General Handbook

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nmortho
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Chapter 22 in General Handbook

Postby nmortho » Wed Dec 30, 2020 3:40 am

I cannot access Chapter 22 of the General Handbook on churchofjesuschrist.org (MacBook using Chrome) since the latest revisions. The text flashes on the screen temporarily and then disappears. I can access it on my iPad. Anyone else having this problem?

russellhltn
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Re: Chapter 22 in General Handbook

Postby russellhltn » Wed Dec 30, 2020 10:20 am

nmortho wrote:I cannot access Chapter 22 of the General Handbook on churchofjesuschrist.org (MacBook using Chrome) since the latest revisions. The text flashes on the screen temporarily and then disappears. I can access it on my iPad. Anyone else having this problem?

Try using Incognito mode. If that works, then delete cookies associated with the church website. The church website has a problem with old cookies that shows up in a number of odd ways.

Also, make sure you're not using an old bookmark. It's possible it's taking you to a copy that's no longer supported.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson
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Re: Chapter 22 in General Handbook

Postby lajackson » Thu Dec 31, 2020 10:54 am

nmortho wrote:The text flashes on the screen temporarily and then disappears.

Using Firefox I am able to see the chapter at the main Church website. So it appears the problem may be with the browser.

When I have trouble accessing things in Gospel Library with my app, it is usually because the item has not yet downloaded. Downloading usually solves the problem. Of course, there is nothing to download at the website. The suggestions from russellhltn will probably work.

russellhltn
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Re: Chapter 22 in General Handbook

Postby russellhltn » Thu Dec 31, 2020 11:04 am

I'm running Chrome in Windows, and it's fine.

But I've personally experienced a problem where a PDF wouldn't download until I cleared my cookies. I know there were some other oddities, but I don't remember the details - just the fix.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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