LDS Account

[JCMASON4-p40]

I don't see how LDS Accounts is ready for release.

The help system is extremely poor. The system locks you out for days - with no recourse except trying to use a help desk that has an extremely poor response time.

The help system automatically generates an email response with an invalid link to your case (I assume it's an internal link that is being exposed to the end-user. So it will never work).

I sign up for new web accounts several times a week. I have never experience the problems I have with LDS accounts. Which is really unfortunate since I use my Stake/Ward website on almost a daily basis.

I clearly made the mistake of thinking that LDS Accounts was working since it was advertised to me on my log in. What a mistake.

[daztrue]

How soon will New FamilySearch be migrating to LDS Account and does that mean that everyone will have to register again?

[nabosh]

What happens if a person does not have the sufficient information for recovering their account? I have multiple people in my ward who have some sort of account set put (they seem to think it happened during their mission at some point) but have no idea what email address it was done with, or any other info necessary to recover their login credentials. They have their MRN and birthday, but for the moment, cannot access our ward's LDS.org resources.

[russellhltn]

What happens if a person does not have the sufficient information for recovering their account?

What information do they need that they are missing? Everything comes from their membership record, so they need to talk to the ward membership clerk if they need a peek at the answers.

[jdlessley]

What happens if a person does not have the sufficient information for recovering their account?

The LDS Account logon page has a link/button, "Can't Sign In?", to their help page that provides detailed instructions for just about any situation. Lost user name? That is covered. Can't remember the user name? That is covered. Can't remember the e-mail address used to create the account? That is covered.

The only information a member needs is their MRN and their birth date. The MRN is on their IOS (individual ordinance summary) available by contacting their ward clerk as RussellHltn explained. And for those with memory problems their birth date is also on the IOS.

Just remember that the e-mail address provided must be a valid working address since it must be verified to complete the registration or in some situations the registration recovery process.

[davesudweeks]

And for those with memory problems their birth date is also on the IOS.

While your birth date is on your IOS, please remembe that our local clerk can do absolutely NOTHING about how old that makes you... You would need to have that discussion with someone MUCH higher up in the "Organization."

[nbflint]

MRN can also be found on a temple recommend, provided the member is carrying it.

[dotbody]

I created the following 1-page document to help members use their LDS Account (Open Office & PDF):

http://lds.andymott.com/DOCS/LDS_ACCOUNT_INFO.odt (36kb)
http://lds.andymott.com/DOCS/LDS_ACCOUNT_INFO.pdf (26kb)

Feel free to use these as appropriate. I've been distributing these to families, as well as including them in our new member packets.

[wrigjef]

I set up a non member log in as a test for a presentation on LDS.org a couple weeks ago. The account set up no problem. Gives very limited access, but it set up fine. Best I can tell is that the user can get to "My Study Notebook and certain parts of newfamilysearch

[kristaanncook]

What guidelines/policies/procedures exist for how MRN's can be handled? I'm a website administrator and I'm working with the Ward Clerk to help our members set up LDSAccounts.

I'm confident the guidance exists somewhere, so if you can just point me to it that would be great. I suspect it is on the Clerk and Technology resources somewhere but if someone could give me detailed instructions on how to find it I can pass that along to the Ward Clerk. Very few people in my ward are digital and they do not know how to search these resources themselves. I generally have to find out and help them do it.

We want to do things properly but we are wondering if the Clerk could/should give membership numbers to people over the phone, via email, text message, sealed in an envelope, through snail mail or some other method.

Any guidance on what follows proper procedures and what is or is not recommended would be appreciated.