Trouble with ServiceNow access

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drewthor
New Member
Posts: 2
Joined: Mon Apr 12, 2021 5:36 am
Location: Texas

Trouble with ServiceNow access

Postby drewthor » Mon Apr 12, 2021 9:24 pm

I'm a new Stake Clerk and I'm trying to open a ticket /contact us. Each time I try to access the links (https://www.churchofjesuschrist.org/hel ... s?lang=eng or https://lds.service-now.com/) I'm redirected to a ServiceNow page that says Logout successful - You have successfully logged out. I've tried on multiple browsers from different computers and all have the same result. Does someone else in my Stake need to grant this access or is this something that happens after I was assigned to the Calling (done on 4/11)?

eblood66
Senior Member
Posts: 3525
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Trouble with ServiceNow access

Postby eblood66 » Tue Apr 13, 2021 4:56 am

Apparently some people get this behavior and others don't (see https://tech.churchofjesuschrist.org/fo ... ow#p221232). At this point we haven't heard or figured out what determines whether it works or not for someone but hopefully they will get it fixed soon. You can see if it's working for another member of your Stake Presidency or for one of your assistant clerks.

When I use the Contact Us link it finally redirects to this URL: https://servicenow.churchofjesuschrist.org/gsc?lang=eng

You can try going there directly but I'm not sure that will work differently.

drewthor
New Member
Posts: 2
Joined: Mon Apr 12, 2021 5:36 am
Location: Texas

Re: Trouble with ServiceNow access

Postby drewthor » Tue Apr 13, 2021 7:10 pm

Thanks for sharing the other post. I tried the two links there but I get the same result. I think I can work around the issue I was going to report for now.


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