Unable to Save or Submit a Food Order

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crolfson
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Joined: Wed Mar 29, 2017 10:51 am

Unable to Save or Submit a Food Order

Postby crolfson » Fri Jul 19, 2019 5:06 pm

I am a food order preparer, but not in the bishopric or relief society presidency. When I try to Save or Submit the order, I get the following pop-up error message: " Error: There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing. " I have been preparing orders like this for a couple of years. This problem started last month. To eliminate my computer as the source of the problem, I've received the same response from four different devices. (Windows 7/ Chrome, Windows 10/Chrome, Linux/Firefox, Android/Chrome). Neither our bishop nor the RS President have this problem, so I suspect it might have something to do with me being separately authorized as a preparer. Does anyone have any suggestions?

crolfson
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Posts: 3
Joined: Wed Mar 29, 2017 10:51 am

Re: Unable to Save or Submit a Food Order

Postby crolfson » Mon Jul 22, 2019 2:39 pm

As a further complication, starting this past weekend, I occasionally get a pop-up when I try to sign onto the Welfare services site saying t hat I need a security role in Microsoft Dynamics 365. I don't know if this is connected to my original problem.

jairmet
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Posts: 1
Joined: Mon Nov 04, 2019 2:09 pm

Re: Unable to Save or Submit a Food Order

Postby jairmet » Mon Nov 04, 2019 2:10 pm

Were you ever able to figure this out? We are receiving the same Microsoft Dynamics error when our EQ President tries to access the food order site.

Thanks,

patriciasueolsen
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Joined: Thu Nov 07, 2019 3:37 pm

Re: Unable to Save or Submit a Food Order

Postby patriciasueolsen » Thu Nov 07, 2019 3:41 pm

I am having the same problem. When I try to access the welfare website I get an internal server error. I've tried using different devices and web browsers, but have not been successful. I am a RS Pres. so access isn't the issue. Any help is appreciated!

myravictoriajenkins
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Joined: Fri Apr 24, 2020 7:47 pm

Re: Unable to Save or Submit a Food Order

Postby myravictoriajenkins » Fri Apr 24, 2020 7:57 pm

Same here. I’m in Relief Society Presidency as counselor. My Bishop has authorized me as preparer. I get notified of orders to prepare but when trying to login I am rejected for insufficient permissions “You do not have permission to access these records. Contact your Microsoft Dynamics 365 administrator.” Who is the administrator for Microsoft Dynamics 365?

russellhltn
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Location: U.S.

Re: Unable to Save or Submit a Food Order

Postby russellhltn » Fri Apr 24, 2020 9:17 pm

myravictoriajenkins wrote:Same here. I’m in Relief Society Presidency as counselor. My Bishop has authorized me as preparer. I get notified of orders to prepare but when trying to login I am rejected for insufficient permissions “You do not have permission to access these records. Contact your Microsoft Dynamics 365 administrator.” Who is the administrator for Microsoft Dynamics 365?

Assuming it's been 24 hours since your bishop set you up, make sure you're using the Church Account that has your MRN on it. If you can get into LCR, that's a good indication that it's correct (unless your husband also has a calling that gives access).

After that, check with your clerk. He may need to contact support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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