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Online store keeps throwing errors

Posted: Tue Jul 21, 2020 9:55 pm
by btwilz
I'm trying to order subscriptions of the Ensign and the Friend magazines. Within the last year, I've tried three times, but my browser keeps throwing errors at me when I submit my payment. A screen comes up saying "An Error Has Occurred." If I navigate back, a small message at the top of the order screen says a "generic application error." I figure can call and get these ordered over the phone, but thought someone should know the system is buggy and hopefully get it fixed.

-Bryan

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 10:34 am
by davesudweeks
I recommend you post feedback on the store page and identify your issue there. That feedback will get to those who can investigate and/or fix. While your post might be useful to others who land here with the same problem, those who direct the programmer's priorities do not visit this user-to-user mutual help forum.

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 1:06 pm
by drepouille
I think I had the same errors last night when trying to access the online store. I just kept refreshing until I got in. It may have been overloaded by customers, or by a DOS attack, or whatever.

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 2:45 pm
by drepouille
I am still seeing errors with the online store using Chrome, but I was able to get in just fine using Edge (Chromium version).

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 2:51 pm
by russellhltn
drepouille wrote:I am still seeing errors with the online store using Chrome, but I was able to get in just fine using Edge (Chromium version).

Which suggests it may be something in cache or cookies. What happens when you use Chrome in "incognito" mode?

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 3:49 pm
by drepouille
While that would have probably worked, I decided to tell Chrome to delete all cookies for store.churchofjesuschrist.org, and now everything works perfectly.

However, I can't that the OP has the same error and the same solution.

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 3:52 pm
by drepouille
btwilz wrote:I figure can call and get these ordered over the phone, but thought someone should know the system is buggy and hopefully get it fixed.


I just called the online store concerning a returned item, and the menu system said that they cannot accept credit card orders over the phone, so the website is the only option, I suppose.

Re: Online store keeps throwing errors

Posted: Wed Jul 22, 2020 4:00 pm
by russellhltn
drepouille wrote:the menu system said that they cannot accept credit card orders over the phone, so the website is the only option, I suppose.

Is snail mail still an option?