Sunday School President can't see Class and Quorum Attendance

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bascshaw
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Joined: Sun Mar 28, 2021 8:37 am

Sunday School President can't see Class and Quorum Attendance

Postby bascshaw » Sun Mar 28, 2021 9:00 am

Our Sunday School President cannot see the "Class and Quorum Attendance" report under Reports in LDS Tools and therefore cannot mark attendance in any of the classes. His calling is entered and he showed as set apart. Is this something his calling just doesn't allow him to see? Or is there something else we need to do to allow him access?

jdlessley
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Re: Sunday School President can't see Class and Quorum Attendance

Postby jdlessley » Sun Mar 28, 2021 12:30 pm

Has his calling been entered as the standard calling and not a custom calling? How long has it been since his calling been entered into the system? It can take up to 24 to 48 hours for all systems and programs to sync the permissions for the new calling. There could also be an issue with Member Tools. Has he tried to access the report on Leader and Clerk Resources?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

russellhltn
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Re: Sunday School President can't see Class and Quorum Attendance

Postby russellhltn » Sun Mar 28, 2021 1:12 pm

jdlessley wrote:There could also be an issue with Member Tools.
I'd make sure he has the most recent version, he has done a sync, and he's logged in with a church account that's associated with his MRN.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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