kmalone wrote:Okay, Ward Clerks aren't really suppose to call CHQ anymore.
So can the Stake Clerk see my data or does this have to be a sit down type of assistance?
lajackson wrote:I suppose it would depend on what type of problem is involved. The stake can see your membership data, but not your financial data.
The 30 Jan 2009 MLS Message deals only with financial matters -- it doesn't say ward clerks can't call CHQ on membership matters. Furthermore, it only deals with reconciliation. So it is a large exaggeration to say that ward clerks are not supposed to call CHQ anymore. The message certainly did not say that ward clerks could not call CHQ about a voided check, for example.
Under the new policy, the stake clerk (or an assistant) must review any reconciliation questions with the ward clerk (or assistant). Hopefully the stake clerk can help resolve the issue. If not, the stake clerk should call Clerk Support for help. The message was a bit confusing in that it never said that a ward clerk could call for help, but allowed for the possibility that a ward clerk might call and receive help (as long as the stake clerk had reviewed the issue). In any case, if a ward clerk does call, the solution will be routed through the stake clerk.
The message did quote sections from the Church Handbook of Instructions, which clearly supported the notion that the stake clerk should provide training and help resolve problems. But I can see how this policy will present some challenges in stakes where wards are not close to each other. Many problems can be solved over the phone. Hopefully between the stake clerk and the assistant clerks the burden can be spread out for the more challenging problems that may require a personal visit.