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Can't view PDF receipts on Android

Posted: Thu Apr 04, 2019 3:50 am
by pcuster
While on my Android phone, I cannot see the PDF receipt that I need to review before approving an expense. Similarly, I could not see the receipt on my Android tablet. Only when I logged in on my laptop was I able to pull up the receipt. (I am able to view PDFs as email attachments or otherwise, so I know my phone is capable of viewing PDFs.) Is there something I need to do to have this functionality on my phone?

Re: Can't view PDF receipts on Android

Posted: Thu Apr 04, 2019 11:47 am
by russellhltn
It's possible you need to install an app. There's "Google PDF Viewer" and "Adobe Acrobat Reader" in the Play Store.

I've found that Microsoft Word also offers to open PDFs.

However, I would be cautious about any viewer that comes from a company whose name you don't recognize.

Re: Can't view PDF receipts on Android

Posted: Tue Jun 11, 2019 3:42 pm
by pcuster
I can see PDFs in other settings (email, attachments, etc.) just not in the Preview window that opens for reimbursements.

Re: Can't view PDF receipts on Android

Posted: Mon Jul 01, 2019 12:12 pm
by JimCallister
I have the same issue with a Linux desktop with both Firefox and Chrome (and have no problems viewing PDF's with other applications/browsers). Not a big deal for me (can switch to Windows easily) but this post might help those trying to resolve the issue.

Re: Can't view PDF receipts on Android

Posted: Mon Jul 01, 2019 3:36 pm
by jdlessley
I see the same issue on my Android. What exactly is causing the PDF files not to be displayed is hard to tell. I get a blank part of the page with only the buttons to Accept or Reject. I have submitted feedback using the feedback link at the bottom of the page. You won't get a personalized response, but rest assured the feedback will be routed to those responsible for looking into the issue.

Re: Can't view PDF receipts on Android

Posted: Wed Jul 10, 2019 9:04 pm
by Jerh
I see the same issues with not being able to access them with my Android phone. It just pops up with a loading status bar that never finishes. It's not really a big deal for me because I know that the documents were uploaded and I can always access them on my laptop/desktop. However, the big problem with this issue, and I'm thinking that this is related to the same issue as the original post...is that when the reimbursements are routed to the next person (bishop, or stake president in my case), they aren't able to see the document to have assurance to approve it on a tablet or phone. My stake president was only able to see the 1st page of the document on his tablet but nothing else, even though the pdf had multiple pages. We tried to use different browsers, like Safari and Chrome but they all had the same issue...only the first page would display. There was no scroll bar present and we couldn't swipe left of right to see anything else. Has anyone else run into this issue? Has anyone found a fix for this issue? It's likely not a problem if they use a laptop or a desktop that they can access, but with the increased mobility of all the web tools, more people are using tablets to do their work, so I'm wondering if there is a bug that prevents the review of the entire receipt attachment document specific to tablets or if there is another issue. Anyone have any insights into this issue?

Re: Can't view PDF receipts on Android

Posted: Wed Jul 10, 2019 11:50 pm
by jdlessley
Those of use who experience this issue need to continue to submit feedback using the feedback link at the bottom of the page. It won't give the issue any more priority but it will help define the scope and urgency of the issue within the community.

There is no known work around for working with an android device - yet.