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Duplicate ACH/EFT Payment

Posted: Wed Aug 28, 2019 6:22 am
by t0008sa
We had one person enter an ACH/EFT reimbursement that got approved and sent.

Another person also did that for the same reimbursement.

Is asking the recipient for a refund the only resolution?

Thanks!

Re: Duplicate ACH/EFT Payment

Posted: Wed Aug 28, 2019 6:59 am
by eblood66
If both have already been approved then there is probably no other way. If one of them is still in the Issued status you might try calling support and see if they can cancel it. I haven't heard whether that's possible but it might be worth a call. If they both say Cleared then the money has already been transferred.