Payments in Audit Disappeared

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tol97008
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Joined: Sun Aug 09, 2020 9:31 am

Payments in Audit Disappeared

Postby tol97008 » Sun Aug 09, 2020 9:34 am

Hello.
I am a Stake Auditor and in preparation for one of my audits, I previously logged in to the audit and pre-selected the payments and donations transactions to save time during the actual audit. When I began the audit this morning none of the payments were showing up in the audit. I did not experience this with the donations, only the payments. I did not experience this with an audit that I completed last week. Has anyone else seen this or know of a way for me to contact Church tech support?
Thanks.

jdlessley
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Re: Payments in Audit Disappeared

Postby jdlessley » Sun Aug 09, 2020 10:21 am

tol97008 wrote:Has anyone else seen this or know of a way for me to contact Church tech support?

You can get the global service department (GSD) telephone number from your stake clerk or your ward clerk. If your calling permits, you can find the number in the Help Center article Support Contact Information for U.S., Canada, and Puerto Rico.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

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Biggles
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Location: Watford, England

Re: Payments in Audit Disappeared

Postby Biggles » Sun Aug 09, 2020 10:25 am

tol97008 wrote:Hello.
I am a Stake Auditor and in preparation for one of my audits, I previously logged in to the audit and pre-selected the payments and donations transactions to save time during the actual audit. When I began the audit this morning none of the payments were showing up in the audit. I did not experience this with the donations, only the payments. I did not experience this with an audit that I completed last week. Has anyone else seen this or know of a way for me to contact Church tech support?
Thanks.

Could it not be the usual weekend server issues?

waltbristow
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Posts: 39
Joined: Fri Jan 19, 2007 3:49 pm
Location: Lynchburg, VA, USA

Re: Payments in Audit Disappeared

Postby waltbristow » Sun Aug 09, 2020 11:47 am

I've seen this as an intermittent problem. So have others. It seems to go away on its own, so I've never been able to figure out if it's something on my end or on the Church's end.


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