MLS users can not approve a Ward Donation Batch

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DEDieringer
New Member
Posts: 1
Joined: Mon Mar 29, 2021 11:04 am

MLS users can not approve a Ward Donation Batch

Postby DEDieringer » Mon Mar 29, 2021 11:24 am

We recently had to get help from headquarters to restore MLS functionality. Our ward clerk added myself (finance clerk) and a bishop's counselor in MLS as users, myself as an Admin and counselor with all rights but Admin.

He and I processed the week's donations and found problems when we wanted to approve the batch. Our user names did not auto-populate and could not be found in the search screen. We manually entered our user names and password. We received a "incorrect user name/ password message" and the batch did not process.

How do we get the names of those that process donations to populate correctly?

jonesrk
Church Employee
Church Employee
Posts: 1945
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: MLS users can not approve a Ward Donation Batch

Postby jonesrk » Mon Mar 29, 2021 11:33 am

You need to make sure the callings have been entered in correctly. If you are using LCR then they have to be entered there and then they sync down to MLS. If your finance positions don't show in MLS it won't let you approve finance.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS users can not approve a Ward Donation Batch

Postby russellhltn » Mon Mar 29, 2021 12:03 pm

In addition to jonesrk's post, your MLS login has to be linked to your membership record. Using the same ID/password as your church account won't do it. It's a manual link in MLS between the login and the membership record.

The bottom line, you have to have finance rights in MLS in addition to holding the correct calling and having everything recorded in a way that MLS can verify your calling against your login.
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