Hello, I am trying to change the donor for a tithing donation that was sent in online at the end of last year (2020). I need to change the donor from the wife to the husband. I found this resource stating that it should be relatively easy:
https://www.churchofjesuschrist.org/hel ... g=eng&_r=1
The problem is that when I click the adjust donation button, no option to change the donor appears. Is there something I am missing?
Change Donor Name on Online Donation
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Re: Change Donor Name on Online Donation
I'd talk to support. The member donated while logged into the wife's account. It's not an error in processing.
I believe the instructions you found are for editing donations processed by the clerks. Since clerks are human, mistakes are possible. So there needs to be a way to correct them.
On-line donations are different. They may have a different process for correcting those.
I believe the instructions you found are for editing donations processed by the clerks. Since clerks are human, mistakes are possible. So there needs to be a way to correct them.
On-line donations are different. They may have a different process for correcting those.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Change Donor Name on Online Donation
I believe that normally a clerk would be able to make this change if it happened in the current year. However, I believe only the Global Services Department is able to change prior year information.russellhltn wrote:On-line donations are different. They may have a different process for correcting those.
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Re: Change Donor Name on Online Donation
My experience is that for online donations a clerk cannot change the donor. Only headquarters can do that.lajackson wrote:I believe that normally a clerk would be able to make this change if it happened in the current year. However, I believe only the Global Services Department is able to change prior year information.russellhltn wrote:On-line donations are different. They may have a different process for correcting those.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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Re: Change Donor Name on Online Donation
Makes sense, and your experience will likely be more recent than mine.jdlessley wrote:My experience is that for online donations a clerk cannot change the donor. Only headquarters can do that.
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Re: Change Donor Name on Online Donation
I recently got married and my donations are still displaying my madden name when they are reflected on my bank statement. How do I change this? It has been changed in my profile and church records.