Change Donor Name on Online Donation

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tttakahashi
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Change Donor Name on Online Donation

Postby tttakahashi » Wed Apr 14, 2021 2:40 pm

Hello, I am trying to change the donor for a tithing donation that was sent in online at the end of last year (2020). I need to change the donor from the wife to the husband. I found this resource stating that it should be relatively easy:

https://www.churchofjesuschrist.org/hel ... g=eng&_r=1

The problem is that when I click the adjust donation button, no option to change the donor appears. Is there something I am missing?

russellhltn
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Re: Change Donor Name on Online Donation

Postby russellhltn » Wed Apr 14, 2021 2:53 pm

I'd talk to support. The member donated while logged into the wife's account. It's not an error in processing.

I believe the instructions you found are for editing donations processed by the clerks. Since clerks are human, mistakes are possible. So there needs to be a way to correct them.

On-line donations are different. They may have a different process for correcting those.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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lajackson
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Re: Change Donor Name on Online Donation

Postby lajackson » Wed Apr 14, 2021 6:16 pm

russellhltn wrote:On-line donations are different. They may have a different process for correcting those.

I believe that normally a clerk would be able to make this change if it happened in the current year. However, I believe only the Global Services Department is able to change prior year information.

jdlessley
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Re: Change Donor Name on Online Donation

Postby jdlessley » Wed Apr 14, 2021 6:17 pm

lajackson wrote:
russellhltn wrote:On-line donations are different. They may have a different process for correcting those.

I believe that normally a clerk would be able to make this change if it happened in the current year. However, I believe only the Global Services Department is able to change prior year information.

My experience is that for online donations a clerk cannot change the donor. Only headquarters can do that.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

lajackson
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Re: Change Donor Name on Online Donation

Postby lajackson » Wed Apr 14, 2021 6:24 pm

jdlessley wrote:My experience is that for online donations a clerk cannot change the donor. Only headquarters can do that.

Makes sense, and your experience will likely be more recent than mine.


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