I have waited weeks without a reply to support requests sent via the MLS messaging system. At least with a phone call, even through it takes one or two hours of ear-punishiing wait time during working hours, we can get some kind of response.RussellHltn wrote:In this situation, I'd fire off an email via MLS. I don't see a benefit to the call.
Being without checks is actually a pretty urgent crisis. We are a huge ward, with urban demographics and a lot of fast-offering-assistance checks. When checks don't get written in a timely way, people can get eviction notices, have their utilities cut off, or miss medication. And of course right now we have end-of-year budget reimbursements and expenditures for the Christmas party, etc. for significant amounts.
A complication is that the just-in-time automated check replenishment system does not work well for us because our check-writing volume is so large. The new batches of checks don't get triggered in time for a cushion of overlap.