Use this forum to discuss issues that are not found in any of the other clerk and stake technology specialist forums.
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In the Stake section of the Missionary Recommend System, we show a missionary application that we are unable to open. Usually there is an underlined link to be able to view their application, but we cannot see that. Why can't we view it? If we can't view it, how do we remove it from the system?
The bishop doesn't even know who the member is. So to answer your question, no, the bishop has not completed the application. The application shows a different ward and stake as the submitting unit; however, the member is a part of our stake.
I wonder if their records got moved between wards during the process.
Each missionary recommendation has four unit designations: home, funding, submitting, and membership. It's possible the ward in your stake is designated as something other than "Submitting", because only the "Submitting" unit can click on the missionary name to complete the recommendation. The bishop (or clerks) can click on "Other Units" (to the right of the missionary's name) to see all of the unit designations and request changes; the stake cannot do this for them. The bishop (or clerks) can also contact Local Unit Support for additional technical support. Hope that helps!
So, a possibility is that the unit has been set as "funding" because that's where the parents live? However, I'd think the bishop would have been contacted at some point to get approval.