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Back End Service Status for Finance Resources?

Posted: Sun Dec 15, 2019 1:28 pm
by russellberrett
Good afternoon (12:30pm Pacific Time, 1:30pm Mountain Time).

Is there a web site that is available that clerks can access to see if back end services are down?

Today we are having a heckuva time access the Expenses section of LCR. Getting a lot of time outs and error messages. Tried on multiple clients (Chrome, Edge) on church-provided Windows 10 box.

Best regards.

Russell Berrett

Re: Back End Service Status for Finance Resources?

Posted: Sun Dec 15, 2019 1:35 pm
by lajackson
russellberrett wrote:Is there a web site that is available that clerks can access to see if back end services are down?

There is not, but these services are never scheduled for maintenance or expected to be down on Sundays.

If you are not successful during "rush hour" (usually Sunday midday Mountain time), you may have better success later in the day.

The Church is keenly aware of the problem and working to fix it.

Re: Back End Service Status for Finance Resources?

Posted: Sun Dec 15, 2019 1:47 pm
by russellberrett
Sample error message that we see nearly every Sunday as of late. :(

Image

Re: Back End Service Status for Finance Resources?

Posted: Sun Dec 15, 2019 2:54 pm
by scgallafent
There have been some issues today. It looks like it started shortly after noon, was working briefly and then went back down. The last email I saw said that there were still issues. There are also some issues with the authentication servers that started a little bit ago and are being addressed.