Technology Manager 2.0 Release

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
yarrgh
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Re: Technology Manager 2.0 Release

Postby yarrgh » Thu Oct 20, 2016 6:37 am

russellhltn wrote:I think this is an old problem, but at a number of buildings, the AP that's part of the firewall isn't showing up in the AP list.

This most likely indicates an issue with the firewall/internal AP itself. Contact the GSC to resolve the issue.

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Biggles
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Re: Technology Manager 2.0 Release

Postby Biggles » Thu Oct 20, 2016 6:50 am

My FMG manager, with my assistance over the phone, has just successfully activated a replacement satellite receiver and deactivated the one swapped out. I think he was quite impressed.

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Re: Technology Manager 2.0 Release

Postby CleggGP » Thu Oct 20, 2016 8:42 am

Mikerowaved wrote:THANK YOU for normalizing the timestamp to my local timezone when viewing the history details. That makes it a whole lot easier than dealing with UTC.
One observation, when hovering over a point in the usage history chart, it gives the date, but all zeros for the hour/min/sec fields.
Yes, the date/time stamps of the Detailed Statistics ("Detailed Logging" screen) are normalized to the user's local time. But date/time on the history graph is UTC time--showing the statistics as of midnight UTC each day. It was troublesome to convert the graph date/time to local time, so the graph date/time remains UTC.

russellhltn wrote:"... [I'm not] sure about the direction of "BW In' and "BW Out". Is that as in "Incoming" (from the Internet) and "Outgoing" (to the Internet)?
"BW In" represents data received FROM the Internet, and "BW Out" means data sent TO the Internet.

russellhltn wrote:
Mikerowaved wrote:One observation, when hovering over a point in the usage history chart, it gives the date, but all zeros for the hour/min/sec fields.

Not to mention a 1-week gap from 10/4 to 10/15. Not a big deal, and a non-issue after a couple of months, but something that did give me cause for concern. I didn't think our system was down for that long. <grin>
Prior to the new TM deployment some firewall data was lost. The building networks were not affected (meaning they functioned normally)--just some data was lost. In a few weeks the graph will look normal again.

russellhltn wrote:I noticed the "tag" next to the firewall S/N. "MTG" appears to mean a "Meetinghouse" configuration. "INS" is for "Institute".
The tag next to the firewall serial number indicates the installed firewall configuration. "MTG" = Meetinghouse, "SEM" = Seminary, and "INS" = Institute.

russellhltn wrote:I tried TM on my phone and walked around the stake center to update the labels. A few usability issues.
TM looks best on mobile devices with screen resolution of 1024x768 or better. While the tool is generally usable on smaller screens, it is a better user experience on higher resolution screens (e.g. tablet or PC). TM is not developed as a standalone app (although that would be cool). There is one known limitation for TM running on a mobile device: TM must be used in "public" (not "private") browsing mode.

CleggGP
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Re: Technology Manager 2.0 Release

Postby CleggGP » Thu Oct 20, 2016 8:44 am

Here are reasons why TM 2.0 was developed.

With the deployment of new satellite receivers, a new tool was needed for managing and supporting the receivers. The decision was made to integrate satellite receiver management into Technology Manager. But since the existing TM code was old, we decided to completely rewrite TM in a modern programming language; and while doing so, update the TM interface while fixing, moving, and adjusting some TM features. The updated code will make it easier for TM developers to program the tool and modify or add features.

CleggGP
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Re: Technology Manager 2.0 Release

Postby CleggGP » Fri Oct 21, 2016 7:42 am

Here is more information about satellite receiver management through Technology Manager.

Satellite Receiver Specific Actions
In TM a technical specialist may be able to do the following actions from the TM satellite receiver details page (depending on user's CDOL position) :
  • Language Change – The languages associated with a receiver can be changed by selecting a different language pair from the drop-down menu next to “Audio” in the "Satellite Definition" section.
  • Video Mute – Video mute forces the receiver to a black screen for five seconds. This is useful when troubleshooting properties with multiple receivers to ensure the correct receiver is being worked on.
  • Reassign – Used when moving a receiver from one property to another.
  • Replace – Used to replace a failed unit with a functioning receiver.
  • Deactivate – Used to remove a receiver from a site where it is no longer needed.

tallweed
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Re: Technology Manager 2.0 Release

Postby tallweed » Fri Oct 21, 2016 8:06 am

Thank you for the update. It is a welcome change.

I am having one issue with the new site that started yesterday. The usage statistics is failing with an error message saying:

Unable to get a successful return from url: http://mhmonitoring.lds.org/api/reports/firewall/logs/<firewall_id>, Message:


Is anybody else getting this message or should I be taking this personally?

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Re: Technology Manager 2.0 Release

Postby lajackson » Fri Oct 21, 2016 8:56 am

tallweed wrote:Is anybody else getting this message or should I be taking this personally?

I get it if I click on View Detailed Statistics. But you should never take any of this personally. These are simply computers and other devices doing exactly what they were programmed to do.

My guess is that the View Detailed Statistics link is bad and needs to be fixed (everywhere). Time to send feedback.

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Re: Technology Manager 2.0 Release

Postby lajackson » Fri Oct 21, 2016 9:00 am

It appears that the new release does not take advantage of SSO. Are there plans to restore that in the future?

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Biggles
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Re: Technology Manager 2.0 Release

Postby Biggles » Fri Oct 21, 2016 9:14 am

lajackson wrote:It appears that the new release does not take advantage of SSO. Are there plans to restore that in the future?

It does take advantage of SSO, but behaves in the same way as the online store. The online store requires a separate sign in, using your normal LDS Account credentials, even when signed into LDS.org.

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Re: Technology Manager 2.0 Release

Postby russellhltn » Fri Oct 21, 2016 10:23 am

tallweed wrote:I am having one issue with the new site that started yesterday. The usage statistics is failing with an error message saying:

Unable to get a successful return from url: http://mhmonitoring.lds.org/api/reports/firewall/logs/<firewall_id>, Message:


It used to work on the new site, but it's not working for me now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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