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Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 11:10 am
by yarrgh
bartj wrote:This update has been posted on tm.ldschurch.org.

That is tm.lds.org :)

Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 12:21 pm
by russellhltn
yarrgh wrote:
bartj wrote:This update has been posted on tm.ldschurch.org.

That is tm.lds.org :)

Fixed. :)

Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 1:01 pm
by yarrgh
There is also a lot of traffic hitting TM at the moment and we're getting a lot of rate limit errors from the vendor service. At this moment there isn't much we can do since this is a fixed constraint. We are working on a solution to control the requests to our vendor but it will require development and testing time before it can be implemented. We don't have a time frame on when it could be implemented.

If you are running into errors in TM and are not able to see your firewall details/status, try again in a little while. The more you refresh the page, the worse it makes it for everyone involved.

Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 1:13 pm
by seanhyte
Here are the updated instructions for the outage:

https://www.lds.org/help/support/internet-notifications?lang=eng

Thanks

Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 4:48 pm
by johnshaw
Church Network team. I believe the instructions could be made more clear.

1. Reset the firewall (8-10 seconds) watch the light blink green a couple of times go solid amber and then start blinking the rainbow of colors
2. Once the rainbow of colors starts, reset the firewall again (4 seconds) and watch the rainbow of colors, then the solid white, then rainbow of colors, then solid white.
3. Power cycle the AP's just for good measure.

I'd have anyone that this doesn't work for call the GSC. I didn't read ahead and called the GSC which instructed me to follow the instructions like 2 below the Call the GSC one. Anyway, might reduce some calls to the GSC...

Re: Meetinghouse Internet Problems

Posted: Thu Oct 19, 2017 6:27 pm
by drepouille
Grrr. I checked TM from home to verify the firewall was still offline. Then I drove to the meetinghouse, walked into the office, and saw the firewall displaying a solid white light. I checked TM from the clerk's computer and found everything was perfectly normal. Oh well.

Re: Meetinghouse Internet Problems

Posted: Fri Oct 20, 2017 1:12 am
by russellhltn
One of the Meraki that hadn't been affected on Wednesday went into "Warning" status and all the APs lost connection to the server. I power cycled the firewall and the status went green and all the APs checked in.

Now, it appears that all the 1041 APs in my stake are connected. I think this is the first time since the replacement of the firewalls this has happened - so things are looking up!

Re: Meetinghouse Internet Problems

Posted: Fri Oct 20, 2017 7:43 am
by lajackson
drepouille wrote:Grrr.

I have one that was okay on Wednesday, went offline Thursday afternoon, and this morning is okay again. I am hesitant to make the 60-mile trip.

Re: Meetinghouse Internet Problems

Posted: Fri Oct 20, 2017 7:56 am
by drepouille
Luckily, I am no longer the STS. As a humble ward clerk, I now live a mere two miles from the meetinghouse.

Re: Meetinghouse Internet Problems

Posted: Fri Oct 20, 2017 8:05 am
by johnshaw
So I reset all mine yesterday, and go into TM this morning and it was kicking all sorts of errors and didn't show a correct status. But as I started to click through the firewalls to see if the AP's showed up, after 5-10 minutes they all came back ok. So is this just a tool problem for many at this point? Are these all false positives? Maybe instructions should also read, double-check at the meetinghouse if the Internet is really affected before performing the procedures.

Mine were all hosed, and we knew because of testing for an upcoming webcast.