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Re: Meetinghouse Internet Problems

Posted: Sat Sep 21, 2019 11:29 pm
by AnthonyBowers
Can stake technologists get access to this documentation? We have very little documentation other than the instructional videos

Re: Meetinghouse Internet Problems - Internet Status

Posted: Sun Jan 24, 2021 10:56 am
by RobCFrame
SUGGESTION/QUESTION: Since TM has both the dashboard STATUS of each building's firewall, and it has the MOBILE contact number of people in the stake on the CONTACTS tab, can you provide a checkbox option on the CONTACTS tab of who to send a TEXT MESSAGE to whenever a firewall status goes to OFFLINE status?
I have been a technology specialist for about 4 years now and I have wards in 4 different building, and each building goes years without any internet issues – but when problems start, they usually come is rashes of events, and many members of the wards/stake power cycle the modem and firewall when there are incidents and they do not call me – even when I put a VERY BIG SIGN next to the equipment (with my name, position, reasoning, and two phone numbers). So I can’t keep track/document the issue quickly to get the ISP to come and replace the modem for months into the issue. This is why I would like to be notified by SMS (text) whenever any of my firewalls in TM go to OFFLINE. And yes, I will get notified too whenever the church’s contractor powers something down as part of maintenance – BUT THAT IS GOOD! I WANT to be notified when they touch the equipment, but they never do (because 75% of my issues in the past 4 years have been right after a contractor changed things and I had to find out about it weeks later, after the problem plagued me and the wards). And with the use of several Zoom meetings broadcast each week from the building, let alone baptisms too, it is even more important now than ever to have a feature like this.

Re: Meetinghouse Internet Problems

Posted: Sun Jan 24, 2021 1:07 pm
by russellhltn
I'd suggest you use the feedback link to make the request. The decision-makers do not visit this forum.