In TM Access Points Missing

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
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Biggles
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In TM Access Points Missing

Post by Biggles »

I noticed this morning that the AP sub menu in Firewalls has gone missing. Anyone else seen this issue?
russellhltn
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Re: In TM Access Points Missing

Post by russellhltn »

It's now "Wireless". And it contains a cool new feature!
The Lehi SSID is for local unit leaders only. The Lehi passphrase is set per meetinghouse, managed by the Stake Technology Specialist and must be changed every 90 days. The Lehi SSID will automatically be disabled if the passphrase expires.
You can disable "Liahona", but leave "Lehi" active.

One possible use for this is to shut down the WiFi for the membership, but still leave WiFi active for your webcast system. (Cell phone, Mivo, etc.)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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Biggles
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Re: In TM Access Points Missing

Post by Biggles »

All I can see under the Devices is Firewall and Switches. Where is the Wireless tab?
russellhltn
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Re: In TM Access Points Missing

Post by russellhltn »

Biggles wrote:All I can see under the Devices is Firewall and Switches. Where is the Wireless tab?
Right under "Firewall" and above "Switches". It sounds like the conversion isn't done.

You might also try my standard advice of trying incognito mode just to see if it fixes anything. Old cookies can cause some of the strangest results.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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Biggles
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Re: In TM Access Points Missing

Post by Biggles »

Thanks that did the trick!
russellhltn
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Re: In TM Access Points Missing

Post by russellhltn »

The cookies strike again. Off the top of my head, I've had them prevent me from downloading a PDF file. Not the kind of thing you'd expect.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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Biggles
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Re: In TM Access Points Missing

Post by Biggles »

Following on from your suggestion using the incognito tab, I cleared the cookies and for good measure the browsing history. Normal service resumed!
danpass
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Re: In TM Access Points Missing

Post by danpass »

I got a call yesterday about WiFi being down in one of our buildings, but didn't have time to look into it. Then today, I got another call about it being down in another building, where the mission president is meeting with and interviewing a missionary zone. In TM I initially saw the same thing reported above, no access points visible for any buildings. I rebooted a couple of firewalls and when the AP's were sill missing, I was about to head out to the building to troubleshoot, but thought to look in the forum to see if anyone else was reporting this.

I appreciate the tips from Russell. I just refreshed, clearing my browser cache and that changed the firewall dropdown menu to replace the Access Points item with the new Wireless item. I then found the reason for WiFi being down in our buildings. I previously had schedules enabled in all our buildings, in order to have WiFi off during Sunday worship service broadcasts. For some reason, the schedule had been altered such that Liahona was disabled all day Friday and Saturday.

Was there an announcement made about these changes? As STS, I don't recall any advance notice.
russellhltn
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Re: In TM Access Points Missing

Post by russellhltn »

danpass wrote:Was there an announcement made about these changes? As STS, I don't recall any advance notice.
Not that I know of. I made the discovery checking on Biggles' post.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
wbdebow
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Location: Virginia Beach, VA

Re: In TM Access Points Missing

Post by wbdebow »

I have the Wireless access under Devices, and see the Access Points down at the bottom of that window, but the old Disable Access menu button that used to be right above Access Points is missing. How do I disable WiFi?
Brad DeBow, Stake Technology Specialist
Virginia Beach Virginia Stake
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