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Sign in/out problems

Posted: Fri Mar 14, 2008 12:20 am
by Thomas_Lerman
Occasionally, I seem to have sign in/out problems. I am curious if others are experiencing at well. I can sign in to the Wiki and it tells me that I am signed in. I start browsing around or edit a page and suddenly it tells me I need to sign on to edit a page. I have not been inactive or signed on for an extended period of time. I try hitting the sign off button in the upper right corner and it does not seem to do anything. It seems that the sign off link below My Talk, etc. works most of the time.

Posted: Fri Mar 14, 2008 2:08 pm
by Darris Williams-p40
I had a problem about two weeks ago where I had been working on a document but when I tried to save it had to log in again. I reported it and there was some discussion about the time out setting but I don't know what has been done. I have not had the same problem since.

If it happens again be sure to report it through feedback and tech support. There may be another setting to adjust. Post here again with a few more details and maybe we can zero in on what is wrong.

Posted: Fri Mar 14, 2008 2:16 pm
by The_Earl
The signin boxes at the top right have never worked for me in Firefox. The login page works ok.

Posted: Fri Mar 14, 2008 2:51 pm
by Thomas_Lerman
After starting this thread, I have noticed, as The Earl mentioned, that the sign-in and sign-out in the upper corner rarely work (I am using IE). The one at the bottom of the left column seems to always work. It does not seem to be a timeout issue to me.

Posted: Mon Mar 17, 2008 10:26 am
by Darris Williams-p40
I talked with an engineer this morning about the sign in issue and apparently it had been tested and fixed on the test system but not pushed through to the production system. I just received this note:

"I have spoken with Brad and he gave me the go-ahead to move the skin to production. This has been done and login from the top bar seems to work correctly now."

If you still experience trouble using the login at the top of the screen let us know. Thanks for keeping this on the on our radar.

Posted: Mon Mar 17, 2008 10:33 am
by Thomas_Lerman
My pleasure. The next question I have would be when it is pushed through production? I will be able to try it out at that time. Actually, I just did a quick test and it seems to work so maybe it is in production now. I was hoping to see external links opening another window, but not yet.

Fixed for me

Posted: Mon Mar 17, 2008 11:29 am
by The_Earl
I noticed this morning that the login worked for me in Firefox.
Thanks
The Earl

Posted: Tue Mar 18, 2008 6:28 am
by Darris Williams-p40
The login fix was pushed through to production yesterday.

The issue of external links opening a new window has not been dealt with. I will check the task list to be sure it is still there and where it is prioritized.