Where to submit feedback??

Discussions about using and improving the new FamilySearch online application.
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Where to submit feedback??

Postby jeremynwest » Tue Jul 07, 2020 9:24 am

I am wondering where to send feedback to the app developers like in Gospel Library, Gospel Living, Sacred Music, Gospel Media, etc. I know that you can click the “Give App Feedback” link under Settings>Help>Contact Us, but I don’t have an email account configured on my device and don’t want to because my iPhone has a low storage capacity. Is there another way to send feature suggestions, comments, issue reports, and questions about this app? Is there an email address I can reach for feedback?

I have a similar post like this about Member Tools and if you answer this question, please consider answering that question at https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=115&t=37196. Thanks!

iPhone SE (1st-Generation)
iOS 13.6 (Beta Software)
FamilySearch Family Tree v3.9.5
(270.75 KiB) Not downloaded yet
Have the best of days!

Warm regards,
Jeremy N. West

“All we do as members of His church centers on Jesus Christ and his gospel.” -President Russell M. Nelson (Saturday Evening session of the April 2020 General Conference)

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Re: Where to submit feedback??

Postby jdlessley » Tue Jul 07, 2020 5:32 pm

jeremynwest wrote:I am wondering where to send feedback to the app developers ... I know that you can click the “Give App Feedback” link under Settings>Help>Contact Us ...

Use the the website Contact Us link. No user email client is required.

  1. From the FamilySearch home page, click the Notice-Questions link (question mark inside a circle) and then the Contact Us option in the upper right corner of the page.
  2. Scroll down to the Send a Message section.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

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Re: Where to submit feedback??

Postby sbradshaw » Thu Jul 16, 2020 2:48 pm

Most of the Church apps (Member Tools and the FamilySearch apps are exceptions) have moved away from relying on the device's email to send feedback, and instead provide a feedback form similar to the one on the Church website. For example, in Gospel Library, if you go to Settings > Send Feedback, a form will appear where you can fill in details. It asks for your email address, but it doesn't use the email address to send the feedback – the email address is only used when the support team needs to reply back to you (at which point, the email reply can be read from any device).
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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