Printing issue

Discussions about setup, operation, and maintenance of these devices in meetinghouses other than a FHC
miken2av
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Posts: 30
Joined: Wed Jul 20, 2011 9:30 am
Location: Birmingham, AL USA
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Printing issue

Postby miken2av » Thu Aug 30, 2018 12:03 pm

I know the title to this forum says "except for FHC printers." but I am not sure where else to ask....

I have been trying for a month to get support for a Lexmark printer in a FHC. I call the 800 number (866 406 1830) and get routed to a message that asks me to leave name and number and they will call back. Never have received a call back. I tried the LDS 800 number for printer support (800 537 7192). Lexmark isn't a choice and when you choose FHC you get to the same cue as the above 800 number. If anyone has any ideas on how to get help I am open to suggestions. I don't even mind going and getting a part if it can be fixed.

The issue is when you print something it has lines in it. I have attached a three page pdf. The first page is just scanning a black page. (i.e. scanner works fine) the second page is what it looks like if you try to print the black page. the third page is is what a regular text document looks like. It is a Lexmark MX611dhe (701-675) printer. The toner has been changed.

Any ideas are appreciated. :D
Attachments
Scanned-image_08-30-2018-134753.pdf
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nmecantwin73
Member
Posts: 185
Joined: Thu Oct 11, 2007 8:36 am
Location: Utah

Re: Printing issue

Postby nmecantwin73 » Thu Aug 30, 2018 2:20 pm

Another option to contact FHC support would be emailing support@familysearch.org or via their Contact page at https://www.familysearch.org/ask/help. It's possible they may just direct you to Lexmark support for warranty service or repair. Be sure to have the printer model and serial number available.


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