Way to Reset Lds account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
jslow
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Joined: Wed May 28, 2014 1:14 pm

Way to Reset Lds account

Postby jslow » Sat Jul 11, 2015 6:20 pm

I am ward clerk and technology specialist and there is an older member trying to access his lds account. We have tried forgot username and password and we got in and it states the account is for a nonmember. Who do we contact to get this reset or deleted so he can set up a member account.

russellhltn
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Re: Way to Reset Lds account

Postby russellhltn » Sat Jul 11, 2015 7:03 pm

Ldsaccount.LDS.ORG. add the MRN to make it a member account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

jslow
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Joined: Wed May 28, 2014 1:14 pm

Re: Way to Reset Lds account

Postby jslow » Sat Jul 11, 2015 9:09 pm

I think this member has both a nonmemeber account and a member account. I tried adding mrn to the non member account and it did not work. What do I do now to get him access to his member lds.org account?

russellhltn
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Re: Way to Reset Lds account

Postby russellhltn » Sat Jul 11, 2015 10:19 pm

jslow wrote:I tried adding mrn to the non member account and it did not work.

What was the message?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

russellhltn
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Re: Way to Reset Lds account

Postby russellhltn » Sun Jul 12, 2015 1:35 am

jslow wrote:What do I do now to get him access to his member lds.org account?

Use the "Forgot your user name?" link and use the MRN and Birthdate option.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

LDSAccountTech
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Location: Global Service Center

Re: Way to Reset Lds account

Postby LDSAccountTech » Mon Oct 19, 2015 2:53 pm

LDS Account also requires Internet Explorer 10 or 11, or a current version of Google Chrome, Mozilla Firefox, or Safari.

HeatherR04
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Joined: Wed Mar 25, 2020 7:10 pm

Re: Way to Reset Lds account

Postby HeatherR04 » Wed Mar 25, 2020 7:14 pm

I have been a member all my life and go to church every sunday. I made an account on gospel livings app and forgot to add my membership number what should I do

jdlessley
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Re: Way to Reset Lds account

Postby jdlessley » Wed Mar 25, 2020 10:09 pm

Got to Church Account, log in, enter your membership record number (MRN) in the Profile Membership section, and save your changes. Make sure your MRN is correct by asking your ward clerk for a copy of your individual ordinance summary (IOS). Your IOS will show your MRN without any errors as you may find on a temple recommend.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?


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