Tools Services not available

Any discussions around the Member Tools App on various mobile and electronic devices
kstone
New Member
Posts: 1
Joined: Thu Sep 10, 2020 9:32 am

Tools Services not available

Postby kstone » Thu Sep 10, 2020 9:35 am

Login initiates, begins sync, then get message "Tools Services unavailable, try again later". Unable to sync or access account.

lajackson
Community Moderators
Posts: 9596
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Tools Services not available

Postby lajackson » Thu Sep 10, 2020 12:07 pm

This is a user-to-user discussion forum, a specific solution to your problem is not available here unless someone has experienced the same thing, sees your post, and replies to it.

That said, my experience tells me that the best thing to do in your situation is exactly as the message says, try again later. This message usually appears when the server is overly busy (likely on a Sunday but not at this time of the week) or the server is having problems (there were some problems earlier this week).

If the problem persists for any length of time (several days, for example) there may be something about your device or software version that is causing the problem. If you look in the Member Tools forum for your specific device (iOS or Android) you will find many posts with experiences of others who have had any number of different problems and found solutions to them that may also work for you.

russellhltn
Community Administrator
Posts: 28902
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools Services not available

Postby russellhltn » Thu Sep 10, 2020 12:27 pm

Others have reported issues with VPNs or filters they have applied to their device.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

sharonjuliet
New Member
Posts: 1
Joined: Tue Sep 15, 2020 7:50 pm

Re: Tools Services not available

Postby sharonjuliet » Tue Sep 15, 2020 7:50 pm

I get the same message after this latest sync, and a friend does too.

russellhltn
Community Administrator
Posts: 28902
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools Services not available

Postby russellhltn » Tue Sep 15, 2020 8:04 pm

I just synced and it went though. Not sure why I'm having a different experience.

My chance are you a member of the Ward Council or someone who gets more data than the "rank and file" members? As far as Tools is concerned, I'm an ordinary member.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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