Gospel library app login fail

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
mpalmer70
New Member
Posts: 1
Joined: Sun Apr 30, 2017 1:47 pm

Gospel library app login fail

Postby mpalmer70 » Sun Sep 10, 2017 11:58 am

I am able to login to all lds sites using my user name and password, but the gospel library app gives me an error when I try to login and sync.

User avatar
aebrown
Community Administrator
Posts: 15123
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Gospel library app login fail

Postby aebrown » Sun Sep 10, 2017 12:26 pm

mpalmer70 wrote:I am able to login to all lds sites using my user name and password, but the gospel library app gives me an error when I try to login and sync.

I've noticed that the last couple of Sundays in the middle of the day. It works fine other days

jennyread
New Member
Posts: 1
Joined: Sun May 27, 2018 1:03 pm

Re: Gospel library app login fail

Postby jennyread » Sun May 27, 2018 1:11 pm

Do we have any updates on this? I was logged in on my previous phone but just got the iPhone X and got logged out. I’m not able to log in to the app, but the LDS tools app works fine and can log in...

User avatar
sbradshaw
Community Moderators
Posts: 5118
Joined: Mon Sep 26, 2011 8:42 pm
Location: Utah
Contact:

Re: Gospel library app login fail

Postby sbradshaw » Tue May 29, 2018 8:30 am

jennyread wrote:Do we have any updates on this? I was logged in on my previous phone but just got the iPhone X and got logged out. I’m not able to log in to the app, but the LDS tools app works fine and can log in...

It sounds like you transferred everything from one phone to the other automatically. Normally this should work, but sometimes app data doesn't all transfer correctly. You may need to delete and reinstall the app. If a regular delete and reinstall doesn't work, you could try following the instructions at the end of this thread (1–8), substituting Gospel Library for LDS Tools, to make sure you're reinstalling cleanly: https://tech.lds.org/forum/viewtopic.php?t=25568&start=10.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

EdwinJanMoss
New Member
Posts: 8
Joined: Mon Jan 06, 2014 7:39 am

Re: Gospel library app login fail

Postby EdwinJanMoss » Tue Aug 28, 2018 10:53 pm

My situation is likely unrelated to the previous posts but it was an issue for me.

A few weeks ago, I decided to change my lds.org account password to something stronger. I even turned on two-factor authentication. I had no issues until a week later when I discovered that my Gospel Library app on my phone and pad were no longer syncing. I discovered that my login was failing on Gospel Library on both devices. Since Gospel LIbrary seems to be heavily based on an HTML rendering framework, I suspected that my use of a special character '&' in my password was the culprit - '&', like '<' and other characters are special in HTML. However, in the process of narrowing this down, before I could verify my suspicion, my lds.org account was locked - I suspect due to too many failed login attempts.

Password reset procedures do not unlock your account. Email assistance on my account went unanswered for more than a week. The email form said something about 3-5 business days. I am a clerk and I am also very much addicted to my Gospel Library app for daily study. I finally was able to track down a phone number to call and spoke to a very kind IT specialist who reset my account and I am back up and running! I am not going to risk locking my account again just to validate my special character suspicion. I no longer use special characters. ;)

User avatar
sbradshaw
Community Moderators
Posts: 5118
Joined: Mon Sep 26, 2011 8:42 pm
Location: Utah
Contact:

Re: Gospel library app login fail

Postby sbradshaw » Wed Aug 29, 2018 11:47 am

LDS Account login does lock out after too many failed attempts, but the lock out should only be temporary (I don't remember the exact length, but less than 2 hours).
Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn
Community Administrator
Posts: 29789
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Gospel library app login fail

Postby russellhltn » Wed Aug 29, 2018 11:55 am

sbradshaw wrote:LDS Account login does lock out after too many failed attempts, but the lock out should only be temporary (I don't remember the exact length, but less than 2 hours).

"An Intruder lockout will automatically clear after 30 minutes of inactivity."
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

hnerden
New Member
Posts: 1
Joined: Tue Jan 12, 2021 11:33 pm

Re: Gospel library app login fail

Postby hnerden » Tue Jan 12, 2021 11:36 pm

I go to login. it starts to sync, then just hangs and spins. Will not go past syncing to to the notebooks
So frustrating when trying to study, etc.,


Return to “Church Account”

Who is online

Users browsing this forum: No registered users and 1 guest