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Can't login to LDS.org

Posted: Sun Sep 06, 2015 8:09 pm
by ecpike
I'm helping one of my members and have no problem getting into the LDS account site, the login is accepted and all of the information (name, b-day, MRN) is correct. When I try to login to LDS.org, however, it says incorrect username or password. I tried to recover username with MRN and it gives me the one I'm using. I recover password through email and reset without issue through the LDS account site where I am redirected. When I try to return to LDS.org, I get the same error: incorrect username/password. Any ideas?

Re: Can't login to LDS.org

Posted: Sun Sep 06, 2015 8:58 pm
by russellhltn
Wait an hour after the reset. It takes a little time for things to catch up.

Does the member have odd characters in the user name or password?

Re: Can't login to LDS.org

Posted: Sun Sep 06, 2015 9:08 pm
by ecpike
It still didn't work after an hour or so... The user name is small caps as well as the password.

Re: Can't login to LDS.org

Posted: Mon Sep 07, 2015 12:54 am
by russellhltn
Have you tried a different browser or computer? I'm wondering if something is set on that machine that messes with lds.org.

Failing that, I'd try the form at https://ldsaccount.lds.org/contactSupport

Re: Can't login to LDS.org

Posted: Sun Sep 13, 2015 6:58 pm
by ecpike
No change with different devices. Sent an email to support and it was fixed a couple of days later.

Re: Can't login to LDS.org

Posted: Tue Oct 06, 2015 12:06 pm
by LDSAccountTech
We are glad to hear that the problem was fixed. Often, browsing data, along with cache and cookies, needs to be cleared on the current browser to be able to clear computer-saved login credentials for various sites; also, verify that you can sign in to other LDS sites to make sure that everything is working with your LDS Account credentials. In most cases clearing browsing data, changing browsers, updating/changing information at ldsaccount.lds.org, and verifying login credentials on other sites will solve the problem.

Re: Can't login to LDS.org

Posted: Sun Dec 04, 2016 12:07 pm
by jmcneal06
Im having the same problem with my account. I'm logged in now under my husbands account to post this because I can't get into mine. I've reset my password numerous times and it says my username or password is not recognized. I've cleared my browser history, cache, used different devices (laptop/phone) and I get the same error message every time. LDS tools won't let me sign in now either. I've waited 24 hours after updating my password and still can't get in. I've tried different passwords, nothing. Please someone fix this.

Re: Can't login to LDS.org

Posted: Sun Dec 04, 2016 7:04 pm
by laurajeand
I am having the same problem. Also logged in via my spouse's account to post. I've reset my password at least 5 times, tried 3 different browsers, 3 different machines, I've sent an email to support for help days ago and have not heard back.

Would those that have had this problem fixed please post the SOLUTION so others can benefit?

Thanks

Re: Can't login to LDS.org

Posted: Sun Dec 04, 2016 9:00 pm
by lajackson
laurajeand wrote:Would those that have had this problem fixed please post the SOLUTION so others can benefit?
Look two posts before yours. If the steps suggested by LDSAccountTech do not work, the solution is to work with your clerk, who can contact the Global Service Center and have them help you if the problem cannot be resolved.

Re: Can't login to LDS.org

Posted: Sun Dec 04, 2016 10:44 pm
by pagallasl
Hi everyone,

I am Sandi from Jakarta, Indonesia. I am helping one of our contract translation having access using lds account. But, she forget the password.

I try to recover her password, but its direct to questions for her password. Any ideas on how to recover with MNR or email instead of with questions?

Thank you for your kindly quick response.

Regards,
Sandi