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Re: LDS Account Password Policies

Posted: Wed Mar 06, 2019 8:04 pm
by HeapD
I need to send an email from my outlook account, but have never set up a password. How do I do that?

Re: LDS Account Password Policies

Posted: Tue May 21, 2019 12:05 pm
by BrMike92615Prindle
At home I have my church account password saved to my computers. I may not enter it for months at a time. I usually have it on a card in my wallet for when I am using the Family History Center computers. Every once in a while I will loose the card and need to reset my password. When that happens, I then go home and reset my password on my home computers. Something I have done in the last round of this situation has me locked out of my account on our Family History Center computers. I can not find who or where I make contact to solve this problem. Does someone out there have an answer?

Re: LDS Account Password Policies

Posted: Tue May 21, 2019 2:12 pm
by russellhltn
BrMike92615Prindle wrote:Something I have done in the last round of this situation has me locked out of my account on our Family History Center computers. I can not find who or where I make contact to solve this problem. Does someone out there have an answer?

Too many tries with a bad password will cause a lockout. From what I've been told, lockouts are only for 15 minutes. Wait 15 minutes before trying again and make sure you have the right password.

Re: LDS Account Password Policies

Posted: Sun Jul 26, 2020 12:26 pm
by bonniewarner
We set up an account years ago for my son to check out family search. Now he's registering for seminary and we have no idea what his user name or password is. We tried to look it up w/his membership number which is an actual option, but it won't work. How do I delete his account when we can't even log in. We need to make a new account for him or recover the user name and password so he can register. Apparently we parents can't register him under our accounts.

Re: LDS Account Password Policies

Posted: Sun Jul 26, 2020 2:58 pm
by russellhltn
bonniewarner wrote:We need to make a new account for him or recover the user name and password so he can register.

If recovery via email doesn't work, contact your clerk who can put you in touch with support.

Re: LDS Account Password Policies

Posted: Sun Jul 26, 2020 3:32 pm
by jdlessley
bonniewarner wrote:We set up an account years ago for my son to check out family search. Now he's registering for seminary and we have no idea what his user name or password is. We tried to look it up w/his membership number which is an actual option, but it won't work.

From what you say you tried it sounds like you tried the recover account procedure from the FamilySearch website. The option to use the MRN has not been an option for the Church Account recovery for over a year now. I don't know why it is still presented as an option on the FamilySearch website. The only two options now available to recover an account is by mobile phone or by email.

Rather than use the FamilySearch recover page I recommend using the Account Recovery page. Alternatively you can go to the Church Account sign in page and click the Forgot your username? link just below the textbox where the username is entered.

If you cannot remember either the mobile phone number or the email address registered with the Church Account for account recovery then you will need to get the Global Service Department (GSD) telephone number from your ward clerk. Your son will be the one who must speak with the support person as they will not work will anyone else except the account owner.