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new account

Posted: Tue Feb 02, 2016 2:48 pm
by cwsherrow
I have an account using my MRN but my husband wants to set up an account with his MRN. We have tried to set one up but when we put his info in it tells us that the MRN or birthdate is incorrect? Any suggetions

Re: new account

Posted: Tue Feb 09, 2016 9:45 am
by LDSAccountTech
Go to and select 'Forgot Username.' Use the MRN to recover the username of an LDS Account that has already been set up with his MRN. Then, once the username is recovered for his account you can choose 'Forgot Password' to recover the password. If you are unable to do so, please use the 'Help' feature to contact support.