Delete Second account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Delete Second account

Postby marcfromm » Sun Aug 14, 2016 2:42 pm

A member in the ward has two accounts. One with her membership record and one without it. We cannot find a way to delete the one without the membership record number. Where does she go to delete this second account?

The problem with the second account is that it contains contact information that she wants in her account with the membership record. She cannot add that contact information to the other account since it is already used in the non-membership account.

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Re: Delete Second account

Postby sbradshaw » Sun Aug 14, 2016 2:46 pm

Can she remove (or change) the contact information in the non-member account, then add it to the member account?
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Re: Delete Second account

Postby jdlessley » Sun Aug 14, 2016 4:06 pm

The member can work through the ward clerk who can contact the global service center (GSC) to have the second account deleted.
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Re: Delete Second account

Postby Boafoprince20 » Tue Sep 19, 2017 10:38 am

Delate the second lds account Boafoprince

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Re: Delete Second account

Postby lajackson » Tue Sep 19, 2017 10:51 am

Boafoprince20 wrote:Delate the second lds account

As jdlessley said, you will have to work with your ward clerk to contact the Global Service Center to have the duplicate account removed.

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