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Family Search

Posted: Tue Nov 08, 2016 7:34 pm
by CarolineR
Family Search will not accept my user ID or password. When I request the option to change my password, it does not recognize any of the responses to my security question although I KNOW the answers are correct. Any thoughts?

Re: Family Search

Posted: Sat Nov 12, 2016 4:23 am
by kisaac
Welcome to the forum!
I would begin on the LDS account help page at this link.

Try the password and username recovery.
After those steps fail, at the bottom of that page is a link under the title:
Have a Different Question or Problem?

Go to that page and read through the section on "sign in issues"