Mobile phone verification issue with google voice

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jaredmoore
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Joined: Mon Oct 17, 2016 9:08 pm

Mobile phone verification issue with google voice

Postby jaredmoore » Mon Jan 23, 2017 9:07 am

My mobile phone number is through google voice, I ported it years ago. Normally I don't have issues verifying that phone number, but when trying to verify it with my lds.org account I am not getting the verification text message. I've sent multiple requests over the past two days and nothing has come through. Has any one else experienced this issue and know of a work around?

benu
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Joined: Wed Mar 22, 2017 7:10 am

Re: Mobile phone verification issue with google voice

Postby benu » Wed Mar 22, 2017 7:11 am

I am having the same issue with a Google-Voice phone number.

collett35
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Joined: Thu Mar 23, 2017 8:37 am

Re: Mobile phone verification issue with google voice

Postby collett35 » Thu Mar 23, 2017 8:38 am

My phone number must be [redacted]

jdlessley
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Posts: 8032
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Mobile phone verification issue with google voice

Postby jdlessley » Fri Mar 24, 2017 7:00 pm

Moderator note: the phone number was removed since this is a public forum and anyone can view the post and personal information.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

TerraSnavely
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Posts: 1
Joined: Tue May 23, 2017 8:13 am

Re: Mobile phone verification issue with google voice

Postby TerraSnavely » Tue May 23, 2017 8:15 am

Having the same problem - you ever figure it out?
Terra

mjc98
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Joined: Wed Jun 14, 2017 3:28 pm

Re: Mobile phone verification issue with google voice

Postby mjc98 » Wed Jun 14, 2017 3:29 pm

This still seems to be an issue.

mwobrock
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Joined: Tue Nov 01, 2016 7:48 pm

Re: Mobile phone verification issue with google voice

Postby mwobrock » Wed Feb 07, 2018 9:15 pm

This needs to be addressed.

erekson101
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Joined: Tue Jul 17, 2018 12:52 pm

Re: Mobile phone verification issue with google voice

Postby erekson101 » Tue Jul 17, 2018 12:54 pm

Same issue with me

russellhltn
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Location: U.S.

Re: Mobile phone verification issue with google voice

Postby russellhltn » Tue Jul 17, 2018 1:54 pm

It's possible the "oversight" is deliberate. The whole point of the verification is to make sure "it's you" by "something you have". As I understand it, Google voice sends to multiple "things you might have". Nice for communication, not so good for authentication.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson
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Location: US

Re: Mobile phone verification issue with google voice

Postby lajackson » Tue Jul 17, 2018 7:21 pm

russellhltn wrote:Nice for communication, not so good for authentication.

Most organizations allow it, but a few do not. Is there any way to check and see if the Church has decided not to honor those numbers?

My pharmacy (a national chain) cannot seem to send a text message to me when my prescriptions are ready and they restock them when I do not pick them up. I usually show up the next day and ask them to refill them again.


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