PLEASE READ FIRST: Answers to Most Church Account Problems

[rmrichesjr]

This forum is for user-to-user help. The official support pages for Church Account issues can be found here:

https://account.lds.org/help/showAllQuestions

Most common questions and problems can be solved by following the information on that page.

If you have a question or problem not answered, click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official Church Account support personnel to help you.

Church Account was formerly named LDS Account.

You may also find some helpful information in these posts:

• Updating LDS Account Information
• LDS Account Membership Record Numbers
• LDS Account Password Policies (for Church employees, missionaries, volunteers, etc.)

[scgallafent]

If you are trying to create a new LDS Account or adding an MRN to an existing LDS Account, you may get a message that says "Either the MRN and/or birthdate is not valid or the account already exists." If you have verified that your MRN and birth date are correct, the likely problem is that there is an existing LDS Account associated with your membership record number. Only one LDS Account can be associated with a membership record number.

If you have previously enabled the option to allow recovering your account using your membership record number, you can try the following:

• Go to https://account.lds.org/recovery?type=username
• Follow the process for recovering your account using your membership record number

If this option has not been enabled (which will be the case for most accounts), you will need to contact your ward or branch clerk and ask them to contact the Global Service Center to assist with your

[scgallafent]

Contact your ward or branch clerk and ask them to contact the Global Service Center for assistance in combining the accounts. If the clerk needs information on contacting the GSC, he can go to https://www.churchofjesuschrist.org/help/support/record-keeping/membership/contact-information.