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PLEASE READ FIRST: Answers to Most Church Account Problems

Posted: Sun Dec 17, 2017 8:38 pm
by rmrichesjr
This forum is for user-to-user help. The official support pages for Church Account issues can be found here:

https://account.churchofjesuschrist.org/help

Most common questions and problems can be solved by following the information on that page.

If you have a question or problem not answered, click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official Church Account support personnel to help you.

Church Account was formerly named LDS Account.

You may also find some helpful information in these posts:



[Moderator edit 2/16/2020: Fixed first hyperlink, which was getting 404 Not Found errors.]

My MRN is already associated with an account

Posted: Wed Sep 26, 2018 10:44 am
by scgallafent
If you are trying to create a new Church Account or adding an MRN to an existing Church Account, you may get a message that says "Either the MRN and/or birthdate is not valid or the account already exists." If you have verified that your MRN and birth date are correct, the problem is almost always that there is an existing Church Account associated with your membership record number. Only one Church Account can be associated with a membership record number.

If your email address or mobile phone number is associated with your account, you can go to https://account.churchofjesuschrist.org ... e=username to attempt to recover your account.

If you cannot recover your account using the email address or mobile phone number, you will need to contact your ward or branch clerk and ask them for information on how to contact the Global Services Department. You will then need to contact the GSD for assistance in recovering the account.

I have more than one account. How do I combine them or delete one of them?

Posted: Tue Jun 25, 2019 9:17 am
by scgallafent
Contact your ward or branch clerk and ask them for information on how to contact the Global Services Department. You will then need to contact the GSD for assistance in combining the accounts. If the clerk needs information on contacting the GSD, he can go to https://www.churchofjesuschrist.org/help/support/record-keeping/membership/contact-information.