Incorrect Address when generating Statement of Contributions

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kjoyner
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Posts: 1
Joined: Thu Jan 18, 2018 3:12 pm

Incorrect Address when generating Statement of Contributions

#1

Post by kjoyner »

My address and ward/stake information is correct, however, when the contributions statement is generated, the address on the statement is an APO address I had when I lived in Germany from 2008-2012. The same thing is happening for other members of my family, also.
peggelee
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Posts: 1
Joined: Mon Jan 22, 2018 9:25 pm

Re: Incorrect Address when generating Statement of Contributions

#2

Post by peggelee »

If you find out how to get this changed please let me know--my statement still gives my Germany APO address--I left there in May 2011 and moved to Washington state, then to England in 2013 and Alaska in 2016--how can we get it corrected????
longunner
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Posts: 1
Joined: Tue Jan 23, 2018 9:22 pm

Re: Incorrect Address when generating Statement of Contributions

#3

Post by longunner »

My temple print out cards have my old address, but my membership address is updated.... ? Why aren't these two addresses one in the same? I see no way to change this ? Can you solve the mystery...? Thanks Kelly
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Incorrect Address when generating Statement of Contributions

#4

Post by russellhltn »

longunner wrote:My temple print out cards have my old address, but my membership address is updated.... ? Why aren't these two addresses one in the same? I see no way to change this ? Can you solve the mystery...? Thanks Kelly
For the temple cards:
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superdave98
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Joined: Tue Feb 06, 2007 8:21 am
Location: Ukiah, California
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Re: Incorrect Address when generating Statement of Contributions

#5

Post by superdave98 »

A member of our ward had that issue (contributions statement) and we did a support message. Support provided an email address where the member could send a message asking them to correct the issue. I'm not at the building so I can't provide the email, but a support message should get you a similar response.
Dave
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