All my information is correct and I still can't get into my account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
starangel3s16@gmail.com
New Member
Posts: 1
Joined: Sun May 20, 2018 6:02 pm

All my information is correct and I still can't get into my account

Postby starangel3s16@gmail.com » Sat Jun 02, 2018 9:01 pm

All my information on my account is correct but it is not letting me log in

russellhltn
Community Administrator
Posts: 29057
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: All my information is correct and I still can't get into my account

Postby russellhltn » Sun Jun 03, 2018 12:24 am

Log into what? Clearly, you've been able to log into here.

At the moment, you're not showing up as a member. That just may be a slow sync with the forum software, or it may mean you don't have a MRN connected with the account. The latter will prevent you from logging into a few things.

Go to ldsaccount.lds.org and see if you're set up as a member.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

JunaD
New Member
Posts: 1
Joined: Sun Jun 03, 2018 2:51 pm

Re: All my information is correct and I still can't get into my account

Postby JunaD » Sun Jun 03, 2018 2:53 pm

Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.

davesudweeks
Senior Member
Posts: 1849
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: All my information is correct and I still can't get into my account

Postby davesudweeks » Sun Jun 03, 2018 4:18 pm

JunaD wrote:Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.


First suggestion is to follow the recommendation in the post just before yours and make sure everything listed there is correct/accurate.

leonscutie
New Member
Posts: 1
Joined: Tue Jun 05, 2018 4:58 am

Re: All my information is correct and I still can't get into my account

Postby leonscutie » Tue Jun 05, 2018 5:00 am

JunaD wrote:Im having the same problem. I was able to log into this forum but I can log into LDS.org. Not sure what the disconnect is.


I've got the same issue. I can log into the forum so I know I have the right username and password, but I can't access any other part of LDS.org only this forum.

mom2906
New Member
Posts: 1
Joined: Thu Jun 07, 2018 9:22 am

Re: All my information is correct and I still can't get into my account

Postby mom2906 » Thu Jun 07, 2018 9:24 am

I can get in to all areas of the website except the online store to order garments.
all of my information is correct. I even changed my password, and it still says the username or password is incorrect.

franqdm
New Member
Posts: 1
Joined: Sat Jun 09, 2018 9:00 am

Re: All my information is correct and I still can't get into my account

Postby franqdm » Sat Jun 09, 2018 9:08 am

I am in the same boat. My information is the same as it always has been with my membership number and all other information. But when I try to access the directory a message comes up that I am not authorized to access this information.
I was able to access it yesterday. So is there a glitch in the system right now and I should just wait????

lajackson
Community Moderators
Posts: 9628
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: All my information is correct and I still can't get into my account

Postby lajackson » Sat Jun 09, 2018 9:31 am

franqdm wrote:So is there a glitch in the system right now and I should just wait????

It appears that there have been some problems this morning.

paulsherwood
New Member
Posts: 2
Joined: Tue Feb 06, 2018 5:00 am

Re: All my information is correct and I still can't get into my account

Postby paulsherwood » Mon Jun 11, 2018 7:38 am

I am having the same problem. I can't get into store.lds.org

bjwilcoxson
New Member
Posts: 1
Joined: Sun Jun 05, 2016 4:03 pm

Re: All my information is correct and I still can't get into my account

Postby bjwilcoxson » Wed Aug 01, 2018 10:51 am

Yep, me too. I can get into the main Church website, lds.org, and FamilySearch and I can open the main store page which doesn't require sign in but when I click to order garments, the box comes up, I enter the info, click Submit and nothing happens. Must admit to becoming a tad frustrated when I've tried several times and jumped through all the hoops (one of which says Page Not Found) only to end up in a forum with other people in the same predicament but apparently no one paying attention who can actually help us. Helloooo? Anyone out there in tech?


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