Every single time I have looked into one of these, there has been an existing account. If one of those two accounts isn't the account associated with her membership record, you're going to need to either follow some of the suggestions in other forum threads or contact support.You'll most likely have to work with your ward clerk and have them contact support. This is mostly a user-to-user forum.
Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
The answer was posted earlier in the thread.
It says my membership number is invalid but it's all correct in my records
- Church Employee
- Posts: 1980
- Joined: Tue Jun 30, 2009 8:12 am
- Location: South Jordan, UT, USA
Read the post before yours and double check the error message. It's most likely a duplicate account.Black2006 wrote:It says my membership number is invalid but it's all correct in my records