All my information is correct and I still can't get into my account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
scgallafent
Church Employee
Church Employee
Posts: 2850
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: All my information is correct and I still can't get into my account

Post by scgallafent »

The answer was posted earlier in the thread.
You'll most likely have to work with your ward clerk and have them contact support. This is mostly a user-to-user forum.
Every single time I have looked into one of these, there has been an existing account. If one of those two accounts isn't the account associated with her membership record, you're going to need to either follow some of the suggestions in other forum threads or contact support.
Black2006
New Member
Posts: 1
Joined: Tue Jan 21, 2020 11:15 pm

Re: All my information is correct and I still can't get into my account

Post by Black2006 »

It says my membership number is invalid but it's all correct in my records
jonesrk
Church Employee
Church Employee
Posts: 1980
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: All my information is correct and I still can't get into my account

Post by jonesrk »

Black2006 wrote:It says my membership number is invalid but it's all correct in my records
Read the post before yours and double check the error message. It's most likely a duplicate account.
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