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Re: Unable to sign in after password reset

Posted: Mon Mar 11, 2019 2:15 pm
by Rvalega2
i am still getting access denied

Re: Unable to sign in after password reset

Posted: Fri Apr 12, 2019 2:52 pm
by Ngamakol61
Unable to sign up after password reset do

Re: Unable to sign in after password reset

Posted: Thu May 02, 2019 2:40 pm
by celticwelsh
When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

Re: Unable to sign in after password reset

Posted: Thu May 02, 2019 4:20 pm
by scgallafent
celticwelsh wrote:When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

You have another account that is associated with your membership record. Start with the instructions here: https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=92&t=30383#p187433. If that doesn't work, you will need to ask your ward clerk to contact the Global Service Center for assistance.

Re: user reset and password

Posted: Sun Jun 23, 2019 7:40 pm
by exequiel
hello I have a problem regarding account recovery and password.
In my case I can not retrieve the username and password of a herano who is a neighborhood secretary, he does not remember any of the two and when he tries to recover the account with the phone number or email he says that it is not possible to recover the account by that means, please if you can help with that subject to know what to do and be able to help you recover the lds account.
Thank you.

Re: Unable to sign in after password reset

Posted: Sun Jun 23, 2019 7:51 pm
by rmrichesjr
It sounds like the advice in the post immediately before yours would probably be applicable for this case as well. Earlier today, the servers were having problems. This is just a guess, but perhaps trying too many times to reset the password might have caused the account to be locked. If I understand correctly, letting the account sit overnight with _no_ reset attempts might allow the lock to expire. Please try the steps in this post: https://tech.churchofjesuschrist.org/fo ... 83#p187433 If that does not work, have your ward clerk contact the Global Service Center.

Re: Unable to sign in after password reset

Posted: Thu Aug 15, 2019 1:33 pm
by osbornesiow
not accepting my e-mail address